House of Travel - Milford

Fantastic experience: Erica has been my travel agent for 25 years. She knows our family and consistently makes the appropriate recommendation and bookings. I have total confidence in her.

Fantastic experience: recommended

Fantastic experience: Naomi was very friendly and welcoming. She gave us different options of air travel and couldn't have done more to ensure we were happy with the final result.

Fantastic experience: Jan has been so patient with us especially as it took us some time to make up our minds. Once we did, she gave us exactly what we wanted including providing us with options so that we could see what was available to fit in with our dates of travel and suited to our purpose.

Fantastic experience: We booked a holiday to Fiji for my 40th in 2022, and all of us have desperately been wanting to go back. We had a look online at the options, and decided it might be a good idea to speak to a travel agent. We went to House of Travel in Milford and met with Vikas Sarin. Vikas was very friendly and open with us, which made him a pleasure to deal with. He was knowledgeable on what was available, and understanding about our budget. He quickly realised what we were looking for and made really good suggestions. We looked at multiple options, which lead us to our final choice and ultimately, a destination we would otherwise not have considered, that still fell within our holiday budget. It was also our first experience using a travel agency to book a holiday and we are so happy how we were treated, and extremely happy with the end result.

Fantastic experience: In the modern era of online bookings, many people are tempted to try and do all their bookings themselves. With the quality of service, expert knowledge and peace of mind that going through a House of Travel provides, this is a much better option!

Fantastic experience: Karen is always extremely helpful. We popped in without an appointment and she still managed to assist us with our travel query

Fantastic experience: House of Travel is a terrific travel agency. Great deals, great support, very experienced agents.

Fantastic experience: Karen was such a joy - I would absolutely recommend seeing her and the team to help book your holidays. She made everything easy and pulled my trip together within a very short timeframe. Thanks Karen!! :)

Fantastic experience: Vikas was friendly, knowledgeable and was very prompt with his service in booking our flight arrangements and quick to make any changes we needed.

Fantastic experience: Thanks Tanya for making that booking easy! Much appreciate the support

Fantastic experience: Erica has organised my family trips for years and I just can’t express how grateful I am that she always comes back to us with a comprehensive package no matter how complicated our requirements are! She’s simply amazing

Fantastic experience: Jan is super efficient and knowledgeable and made booking our trip a breeze.

Fantastic experience: A huge shout out to Vikas at House of Travel Milford. Brilliant service from Such a knowledgeable professional. After my husband spending hours online trying to book multiple flights himself and me convincing him to go to an agent he confessed this was so simple. Vikas gave his time generously to us and had us sorted in a single visit . Would highly recommend Vikas for your travel consultant.

Fantastic experience: Kirstin -- Quick response, friendly, patient and very helpful - over all great service! We'll be using her services again in the future!

Fantastic experience: Outstanding service from House of Travel especially from Erica Banks. Thank you!

Fantastic experience: Great help by Naomi in booking for the 2024 Sydney Vivid Festival. All of flights, accommodation, plus Sydney lights dinner cruise.

Negative experience: The lady I spoke to on the phone was very rude and unwelcoming, however the Travelex representative (Jai) working there was very helpful

Negative experience: Airline website was cheaper!

Negative experience: Extremely poor service. I advised by phone before making an appointment that I only wanted to book a hire car and hotel rooms. The lady took the details by phone then nothing extra at the appointment. The next day I received an email saying that they couldn't provide English speaking guided tours because I had left it too late, so they couldn't help me. It was a complete waste of my time and energy. I advised that by email. No apology or attempt to fulfill my request.

Fantastic experience: Great Service from Karen at house of travel in Milford, Auckland. I cant stress enough how brilliant her service has been. Super professional, efficient and a great cheerful person to work with for my travel plans. She documented and outlined alll the really important detail that can easily be missed. She gave me peace of mind and its great to know I can get her or one of the team of on the phone when I may need them. Certainly much better than dealing directly with some airlines in a call centre that could be anywhere! Thanks so much! This is why I keep coming back again and again.

Fantastic experience: It has been on my bucket list to do a solo trip to Europe but Covid has messed my plans up. Since my trip is a bit complicated because it is a mixture of adventure, exploration and catching up with mates between Europe, Asia and Australia, Marie has been superb in taking note of each detail I provided to her. She has been very flexible and attentive to my needs. She was able to look for flights and other land arrangements that suit my travel itinerary. She even was able to check up on me during my trip which was a nice gesture - it clearly shows she is still tracking where I am and if there are any hiccups or assistance that I still need. Now that 6 week trip is over, I will definitely keep Marie in my radar for my future travel needs. Thank you so much Marie for providing excellent service. So the next time you go to their Milford branch, go and look for Marie and she definitely can look after your travel needs really well!✈️✈️✈️

Fantastic experience: Kirsten and her team are awesome and very willing to help anyone with their travel plans. Totally recommend them.

Fantastic experience: Very helpful and experienced trave consulting services

Fantastic experience: Positive: Professionalism , Quality , Responsiveness , Value

Fantastic experience: It has been an awesome experience with House of Travel. They have been my and my spouse’s travel agency for years and never disappoint. COVID brought us a lot of challenges but HOT Milford was there to see us through, they have been so patient with us right from the beginning, special mention to Karen as well as Noeleen for always going the extra mile for us, thank you for getting us to our destination! I wish you guys all the best all the way from Toronto!

Fantastic experience: Amazing team & customer service

Fantastic experience: I've used Rhonda at House of Travel Milford for two school trips to Japan, and my honeymoon to Europe and every time she has been fantastic to deal with. She is super helpful, organised and able to assist with any changes that need to be made. She has lots of experience and uses that to make great suggestions in flights, accommodation and things to do. I highly recommended her and the team at HoT-Milford.

Fantastic experience: Great service and very helpful with different options.

Fantastic experience: I have just returned from a 15 day trip to India, had a fabulous time :) Amber from House of Travel, Milford went the extra mile to make this trip with my daughter one to remember. She was always happy to help and advise with all my questions and requests - thanks Amber :)

Fantastic experience: Kirstin and the Team made our trip to Fiji so smooth and easy. They suggested the Double Tree resort as we wanted to keep under a budget and it was amazing. We were a bit worried as it was a little out of Fiji but it was the best place to stay. Thank you for making our holiday awesome!

Positive experience: The travel agent finished her 5 minute convo about her dinner before asking us to sit down