Flight Centre

Fantastic experience: Very helpful staff, they saved us thousands on airfares

Fantastic experience: Have used flight center in the past to sort out my flights and accommodation insurance etc. Very pleased with the service

Fantastic experience: Zak great to deal with. Genuine person and great at his job.

Fantastic experience: Ben is an absolute legend! He went above & beyond to help us.

Positive experience: An interesting experiance,we booked with Bethany and was not a great experiance,simply mistake after mistake. Thankfully this was sorted by Zac, who was really efficient and pleasant to deal with.

Negative experience: very bad experience, horriable customer service. not recommended

Fantastic experience: Great follow up on flight delays. Constant and great communication.

Fantastic experience: Asked for a quote for a holiday

Positive experience: Good service organising tickets but after sale service really bad. Still waiting for replies to emails and phone messages a week later.

Fantastic experience: Called yesterday and spoke to Zack. He was extremely helpful and informative. When we need to book our next holiday it will be through Zack!

Fantastic experience: Stephen Parkin is the man! My French visa took a wee while to be issued and Stephen helped me throughout professionally and with great patience. If you are looking for some great customer service, Stephen is your man. He is also very responsive. Keep up the great work Stephen. I am impressed and satisfied. Thank you for very much for helping me.

Fantastic experience: Very helpful people.

Fantastic experience: Johnsonville branch very helpful with a tricky international flight booking, recently.

Positive experience: Very helpful staff will use them again

Positive experience: Went to two shops, firstly North City Plaza Porirua for flights to Australia and a rental car over there when my father passed away. Was a mission, we flew though Queenstown to Brisbane (overnight in Brisbane) to McKay, rental to Proserpine. Secondly at Cannonvale to fly from McKay (overnight at the Ibis Hotel) to Brisbane to Wellington. Both centers were welcoming and friendly with staff that went that bit farther to make everything go smoothly .

Fantastic experience: Brought a new queen slat bed and mattress! Great prices and excellent customer Service.

Positive experience: Helpful and professional

Fantastic experience: Natalia is my travel agent at the Porirua location and I have to say she is AMAZING, on my last trip she called to surprise me with a great discount she had worked out with a tour company after I had accepted the price I would pay, she gave great advice that changed my whole trip! Introduced me to my now favourite tour company Intrepid, and puts chocolate in my flight Centre documents. She goes above and beyond. I highly recommended using her and this is exactly why I tell people to use travel agents those discounts and advice I could never get myself.

Positive experience: Friendly service and very professional

Fantastic experience: Flight Centre are a well organised professional travel consultants who go the extra mile. I have utilised there Travel services for many overseas trips including one for this year. So far previous trips have been cost effective and well coordinated with flights, hotels and cruises.

Fantastic experience: Called in to get some quotes for flights at the Porirua Flight Centre. Was assisted by Johnny. He was friendly and helpful. Very efficient and emailed all the information through the next morning.

Fantastic experience: Brought a new queen slat bed and mattress! Great prices and excellent customer Service.

Negative experience: Very poor experience. I was I'll informed and I'll advised and due to that I incurred additional cost of approx. NZD 3,500. If anything goes wrong you are on your own. They simply put their rip-off policy infront of you. They always blame Airlines to get out of the situation. Came to a surprise if anything goes wrong the flight cancellation charges are also huge. No EMPATHY to customers. Advice: Do prefer to book a journey with Airlines directly. Airlines are more responsive these days. Don't get caught in a price beat. If anything goes wrong they don't back you up.

Fantastic experience: Natalia is my travel agent at the Porirua location and I have to say she is AMAZING, on my last trip she called to surprise me with a great discount she had worked out with a tour company after I had accepted the price I would pay, she gave great advice that changed my whole trip! Introduced me to my now favourite tour company Intrepid, and puts chocolate in my flight Centre documents. She goes above and beyond. I highly recommended using her and this is exactly why I tell people to use travel agents those discounts and advice I could never get myself.

Fantastic experience: I have booked some flights and holidays with Tania at the Porirua branch over the past two years. Tania represents the company to the highest of standards but is also very personable and friendly. I recently booked a surprise trip for my family where she quickly found a great deal and made things about our flights very easy to understand. Everything was booked there and then with no hassles. I highly recommend customers speak with Tania at the Porirua branch. That said I'm sure the other members of staff will provide you with the same excellent service. I am a very happy and satisfied customer.

Fantastic experience: Have used Sean and the team here on 3 occasions, and everything on my travels has been spot on and the service is always fantastic

Fantastic experience: Amazing service and so quick

Positive experience: Helpful staff with good knowledge

Negative experience: Very bad service overall. Not happy. Had to completely change dates and spend extra money due to their mistake. No compensation from them either plus they were not willing to accept their mistake. Massively disappointed. Wouldnt recommend to anyone.

Fantastic experience: Fabulous staff. Great place for cheap deals. Highly recommended.