House of Travel - Lower Hutt

Fantastic experience: I found Kelly.Ann to be very knowledgeable with information for my upcoming travel, especially as she'd been there twice before. Kelly-Ann was super friendly, helpful and professional; I felt I could rely on her to cover all bases, and that I was in good hands. Definitely recommend seeing Kelly-Ann if you have any travel plans coming up. Truly appreciate her help and her enthusiasm! Thanks

Fantastic experience: Kelly-Ann books all our business travel and is amazing. She’s efficient and knowledgeable and always gets us the best deals

Fantastic experience: I was very satisfied, I felt that Kelly-Anne had my best interest at heart and got me the best deal. I was well informed Thank you

Fantastic experience: Awesome customer service! Kelly Ann was really friendly and approachable and found us the best deal! She gave great advice and everything felt easy. Thanks!!!

Fantastic experience: Great communication, gave us recommendations for our destination. Overall really helpful with our booking!!

Fantastic experience: We had great customer service from Carol. She provided us with suitable options based on our ideas. She was very responsive to our needs and always got back to us promptly.

Fantastic experience: KellyAnn gave me some great ideas for future trips; so helpful and bubbly! Great service answered all my questions!

Fantastic experience: Gareth is really friendly and easy to work with. Always kept me informed and always prompt with his communication.

Fantastic experience: Amazing service. Kelly-Ann is incredibly helpful and knowledgeable. I was given several options but mainly Kelly-Ann listened to my needs and worked out an itinerary that was so perfect for us. Excellent and swift communication. Easy and hassle free. Saved so much time and energy doing it myself.

Fantastic experience: Gareth is fantastic to work with. He has great empathy and ensured what we needed as a family was the best for us. He has helped us with two bookings now and we will continue to use him in future travel. His direction and communication along with guidance, especially on big travel expeditions helped massively. Thank you Gareth!

Fantastic experience: Lesley was and is super responsive, well informed, transparent, and careful to cover important details. Whatever I ask, she's back in touch quickly and accurately, and she helped me to steer around a few pitfalls as well. This is my first big international trip so not without a measure of unknown factors, but Lesley is careful, professional and competent. I feel well prepared and informed. Thanks Lesley.

Fantastic experience: very professional, knowledgeable and very prompt with responses

Fantastic experience: Attentive, knowledgeable, informative.

Fantastic experience: Kelly-Ann was very responsive to our emails. She was very accommodating and flexible to our requests. Although we booked with her last year she still remembered our small family when I sent another inquiry. 10/5 stars! Highly recommended.

Fantastic experience: Easy to deal with - great advice and work around our busy schedule

Positive experience: Efficient, polite, and nothing was too much trouble.

Fantastic experience: First time booking through House of Travel and I wasn’t disappointed. Highly recommended Kelly-Ann, great industry knowledge and experience, very professional with clear communication

Fantastic experience: Kelly Ann was extremely helpful all my queries were answered and the follow up service was excellent.

Fantastic experience: Gareth had some great recommendations and was very cooperative in keeping the trip a secret to surprise my wife. he had previous experience traveling to the destination so could advise us well on the best spots etc.

Fantastic experience: Lesley was welcoming & friendly. She had good advice & knowledge regarding Niue as she had visited there.

Fantastic experience: Lisa is very responsive to all of my questions no matter how complex or redundant. I have chosen Lisa to arrange my holiday for the second year in a row due to the last one going off without a single issue. Lisa also suggested additional ways to save money such as Loyalty schemes with Resorts and went above and beyond with assistance and advice.

Fantastic experience: Aurelie Johnson was very accommodating and understanding of our circumstances and needs. Most of all, she tirelessly worked hard in order to get us a reasonably priced fares that meets our needs in a timely fashion. Highly recommend her.

Fantastic experience: Friendly and helpful, great advice on the best flight to suit all our needs as well as other places to visit while enjoying our time away.

Fantastic experience: Lesley was able to get what we wanted in the timely fashion required due to the air nz sale. she listened to our feedback and was able to help us get exactly what we needed

Fantastic experience: Lesley Masters at House of Travel could not be more helpful. Thank you Lesley.

Fantastic experience: Carol is AMAZING! She is open and forthcoming with her wealth of knowledge, we are utterly grateful for her help with our dream of going home. The whole team in the office had a fantastic vibe as well. Go see them for your dream trip! You won't be disappointed!

Negative experience: Hard to get through to them and took a few days to get a quote

Fantastic experience: Very good

Fantastic experience: Just arrived home from an amazing holiday in Queenstown organised by Hayley. The way Hayley communicated, adjusted and adapted the holiday around my family's needs was brilliant. The most standout part of the House of Travel experience was how calm Hayley was with the changing Covid levels close to travel day and how she had setup the package to be easily adapted at minimal extra cost if we needed to. Thanks so much Hayley and I am sure Queenstown appreciated our visit.

Fantastic experience: One the ball travel agent.

Fantastic experience: Absolutely Brilliant. I took the plunge mid-pandemic to book a one-way ticket from NZ to the UK to be reunited with my partner. Without Kerry's assistance I would have been completely lost amid the bureaucracy, red-tape, and everchanging regulations. She was knowledgeable, supportive, and kept in great communication throughout the whole process. Thank you H.O.T, and I bloody love ya work Kerry.

Fantastic experience: Helpful staff

Fantastic experience: Great service

Negative experience: Not a good experience twice now

Fantastic experience: Very helpful

Fantastic experience: Has been the only travel agent I've used. They do a great job in organizing your trip to how you plan it. The staff have been excellent to deal with.

Fantastic experience: Natasha was fantastic and patient

Positive experience: Really appreciate the positive support in organising and planning my journey. Natasha very helpfull and really great. A lovely welcoming team. Thankyou.

Positive experience: Excellent travel agency. Gets all the best deals.

Fantastic experience: Had Natasha. Fantastic lady helped us with our visas as well

Fantastic experience: Great evening showing off USA and Canada, especially liked the Rocky Mountains tour.

Fantastic experience: Great.

Fantastic experience: Good staff and great service