House of Travel - Ellerslie

Fantastic experience: Cassandra at HOT Ellerslie was very personable, easy to communicate with, with clear, concise comms

Fantastic experience: Cassandra was very helpful, taking the time to explain everything thoroughly. Nicky also provided valuable guidance regarding the visa requirements.

Fantastic experience: I highly recommend Tania for any travel arrangements. I had to organise a bunch of complicated bookings for colleagues, with lots of flight and hotel requirements to juggle. Tania managed it all, and even found accommodation when there was nothing on all the other booking apps. She's efficient and easy to deal with, and we couldn't have organised this without her.

Fantastic experience: First time customers to HOT. Nicci was absolutely amazing with the fast and skilled responses. Laying out all the info we needed presenting it nicely. There was no confusion or overloading of infos. She made this process quick and simple. Thanks Nicci!

Fantastic experience: Good travel consultant with vast experience in river cruise which I was interested in

Fantastic experience: Very friendly and helpful service.

Fantastic experience: Nicci was wonderful to work with. Incredible prompt service & communication

Fantastic experience: Good advice & timely action.

Fantastic experience: Cassandra was really helpful and made our booking easy.

Fantastic experience: Cassandra Lyes - Peterson provided great service. She listened to our requirements and offered best options to meet them in a timely manner. Multi-destination booking with accommodation was done and dusted in couple of hours. Thank you Cassandra.

Fantastic experience: Nicci is amazing, super helpful no matter how awkward the requests and great response time. Highly recommend!

Negative experience: There was a few issues as we were doing a urgent trip to family in Russia but after many back and forth procedures we managed to get there. I was quite surprises though to see that after paying more than 15k for our trip we didn't get anything complimentary or a "thank you" gift as this family did.

Fantastic experience: Cassandra at House of Travel Onehunga Ltd; sorted everything we asked for our trip. I.e. Medical Insurance, tickets, seating, costs involved etc, plus gave us good advice.

Fantastic experience: As a first time client to HOT Ellerslie, I was very impressed with the workmanship & service from this outlet, especially with Cassandra Lyes. Her followup during & after our trip was amazing & attention to detail was on point! We are back to book future overseas family trips with her again! Thank you so much for getting my family to Raro & back home safely.

Fantastic experience: Very helpful service. They listen to your needs and select what you want. I found it easy to get what I wanted. They knew as a solo adult traveller I would prefer a no kids resort etc and I would like to do some comprehensive activities etc. The organisation was first rate and they were very upfront with exact costings, so I had no unpleasant surprises. I would recommend them and Cassandra especially to anyone.

Fantastic experience: Cassandra was a pleasure to deal with. My booking and all my queries were dealt with swiftly. I appreciate that House of Travel did not charge a booking fee like other companies are doing now. Will certainly be booking again with HOT. Thanks

Fantastic experience: Excellent service, highly recommend them

Fantastic experience: Very helpful

Fantastic experience: Tania is a wonderful travel agent. She is so knowledgeable and efficient. I highly recommend her services

Fantastic experience: House of Travel Ellerslie has been amazing. One person named Tania Matselskaya the most helpful travel agent I have ever had the pleasure to communicate with. Tania has gone beyond her every day job to find the best deals she could find. Tania has helped us feel we are in safe hands during our holiday overseas. I would recommend anyone that is looking to travel anywhere to trust Tania.. She really is amazing and easy to communicate. Thank you so much Tania!

Fantastic experience: Tania is a consummate professional!

Fantastic experience: Tania helped us navigate the very confusing COVID travel rules, answered our detailed questions, and got us a good price on the airfare to boot. Everything has gone smoothly so far, very grateful to HOT Ellerslie :)

Fantastic experience: Fast Communication.

Fantastic experience: I highly recommend House of Travel - Ellerslie to anyone who’s thinking about booking their next travels. I was dealing with Tania Matselskaya, she was super helpful and supportive. All arrangements were done quick and professionally, easy communication and special thank you for guidance regarding required procedures due to the Corona virus.

Fantastic experience: Tania from House of Travel, was very helpful, she was quick to reschedule trips due to COVID, made helpful suggestions and responded every querie we had in a professional manner. I would definitely use her again.

Fantastic experience: Best ever. Thanks to Tania, she's helpful.

Fantastic experience: Awesome service with Ankita. A few giggles here and there...

Fantastic experience: Very friendly and helpful staff. Great international airfares. Highly recommended!

Positive experience: not been back here but did like it more than the flight centre.

Fantastic experience: Absolutely wonderful Olga is the best I will always go there when i need to book a holiday

Positive experience: The expertise of a good travel agency relies on the staff having wide ranging personal travel experience. Glen Armstrong specialises in art and art history, but he put together a great tour of South East Asia for our son, including the trek to Everest Base Camp.

Fantastic experience: Jillian Brodie has arranged several trips away for me and my family. On more than one occasion she was able to get the best flights and prices that I was not able to get directly. She is also and encyclopaedia of information when it comes to tourist attractions, things to do and accommodation. I recommend Jillian to anyone looking for great travel deals and taking the stress and time away from booking (especially when mulit stops/destinations are on the itinerary)

Fantastic experience: Anita at House of Travel Ellerslie is helpful, efficient and extremely nice! I had issues with my flights and had to amend them last minute; she spent a lot of time looking at the different options for me and was very reassuring the whole time, which helped a lot. Lovely lady! Would definitely recommend her and House of Travel Ellerslie. Thank you Anita! :)

Fantastic experience: Jillian is amazing at what she does. She gets the best deals for the best price and manages to get offers and specials on top of that as well. I would Definitely recommend Jillian to family and friends.

Fantastic experience: They booked us our holiday last year awsum Jillian so efficiant