House of Travel - Albany

Fantastic experience: If you are planning for a trip or ready to travel now go and meet Sarah from House of Travel in Albany village North Shore. Sarah is the best Travel Agent I have dealt with in the recent years. No one has the knowledge or the Professional skills like lovely Sarah.

Fantastic experience: We dealt with Kathie Maddox from House of Travel Albany. She was always pleasant and efficient, even when we were unable to make up our minds! She went out of her way to suggest alternatives for us and we valued her personal experience and insights. We highly recommend Kathie!

Fantastic experience: Kathie was incredibly helpful, responsive to my changing needs and always responded very quickly. She made my Fiji trip planning happen so seamlessly!

Fantastic experience: Kathie previously helped us plan and book a holiday to Fiji and has also recently helped us plan and book a trip to LA. She helped us with getting great flights and accommodation and gave great ideas for things to do in LA. She been lovely to deal with and very responsive to our questions..

Fantastic experience: Tim Malone and the house of travel Albany team never fail to deliver. On all my recent trips over seas in the last several years, I’ve never been let down. Tim and his team really work hard to make the trip seamless. Pricing is great too.

Fantastic experience: Sarah Newton of House of Travel Albany is SERIOUSLY THE BEST. She attentively listens to you and your needs and whips up the BEST DEALS with ALL your needs met. I will never forget her saying “I just love my job! it’s like a puzzle!” when she flawlessly helped me book 10+ flight trip in a blink of an eye. Sarah’s passionate desire to help is outstanding and truly memorable. Thank you Sarah for all your attentive care and immaculate brilliance in helping me sort out all my travel plans!! You are an absolute GEM. YOU ARE THE BEST <333 (From JY)

Fantastic experience: Highly recommend this branch. I dealt with Cheryl Edwards and will always deal with her or someone at this branch. My go to agent.

Fantastic experience: I had booked with Cheryl for an ozzie holidays, was super easy to deal with and super helpfull, very recomended.

Fantastic experience: Booked twice with Albany house of travel proved to be very efficient, knowledgeable and professional. I'll keep them as my perfered agent. Angela is who I dealt with and she is amazing.

Fantastic experience: Timely advise, his practicality and knowledge of the industry is first class. I also have the confidence that if things were to go wrong, they'd be on the end of the telephone to assist.

Fantastic experience: House of Travel never fails to help me organise my overseas travel efficiently and cheaply

Fantastic experience: Very professional, focused, inquisitive, attentive. She took time to find the best option for me.

Fantastic experience: Tim Malone. Am old school when it comes to great service. Am a repeat customer because of Tim’s professional knowledge, alongside his personal touch. Thank you Tim.

Fantastic experience: Great experience with booking our travel to and from Europe. So easy to deal with.

Fantastic experience: After a not so helpful experience at Flight Centre in Albany, I was recommended Angela at House of Travel and found her to be super helpful and friendly and it was exactly what I needed to get started on my travel plans. She stayed in touch and kept me up to date with the plans and also offered the travel Insurance as well so that was one less thing to arrange myself.. Will continue to use Angela as I have a few more things to add to my big trip and have already recommended people to use Angela and the team at House of Travel Albany. Thank you so much

Fantastic experience: Great customer service from Kathie. Keep up the fantastic work you and your team are doing.

Fantastic experience: She was well versed with what was available and was able to add a different airline for me. She knows how to organise travel insurance efficiently

Negative experience: Stay away from these guys, they were a headache. Trying to get anything done was like pulling teeth.

Negative experience: Service was terrible and it felt like it was too much trouble for them. Took my business to another HOT and received great service

Fantastic experience: Tim, Cheryl and the team are so knowledgable and a pleasure to deal with. They come up with great suggestions and consider other options which achieve my aims but at a better cost.

Fantastic experience: Fast, friendly, professional and helpful service

Fantastic experience: Sarah Newton was amazing. Highly recommended. She made sure it was "MY" holiday and the way I wanted it. Made my daughter and I feel very valued. All done within 48 hours.

Fantastic experience: Cheryl is a superstar, nothing is too much trouble. Cheryl has been my agent for years and I would never want to deal with anyone else

Fantastic experience: Nothing is ever overlooked. If you want smooth issue free travel, engage House of Travel Albany.

Fantastic experience: Angela made sure our trip to Europe went perfectly despite us being on the move a ridiculous amount. She handled all of our moving parts simply and made the whole process so easy for us. We book all our holidays through them and will continue to do so :)

Negative experience: Looked around for a good travel agent to help with a 4 week Europe holiday. Albany HOT website said all the right things about “being there” helping” taking care of” you so went out of my way to go to the store. Approaching the door, there’s a confronting sign, basically advising that of you aren’t a previous client, they may not be able to help, as they are so busy. I went in anyway to perhaps make an appointment as suggested. The lady I spoke to asked, briefly, where I was going/doing. I said what we were thinking. About $12-$15k worth of hotels, flights, trains, trips, ferries. Then I said that we had already booked our return flights to the UK (thinking this would be a good thing as it meant we were serious about booking trips and I wasn’t just there to “dream”) Turned out - it wasn’t. I was firmly told that if they didn’t book the whole thing, then it was not “worth their while”. Totally appalled! So I left - called the Orewa HOT office (independent franchise) and asked if they could help. Spoke to a lovely lady, Bea, who said of course she could and would be more than happy to sort out bookings. Made an appointment for the following day. Chalk and cheese! So basically- if you are not an existing client at Albany - don’t bother to “waste their time”.

Fantastic experience: Always professional and super helpful, Angela and Tim know the best places to stay and tips to make travel smooth and comfortable. Can’t recommend these guys more if you are looking for a seamless travel experience. They will always be there to help out if travel plans go awry too, and sorted out a stressful situation for me after hours.

Fantastic experience: Booking our trip was effortless with the lovely help from Angela & Tim. Had a great time. We had to call them during our holiday for a quick question and they were more than happy to answer the phone call. Highly recommend HoT Albany! Will definitely be using you lot again!

Negative experience: Am heading overseas and wanted a quote for some flights and tours, but they told me they weren't interested in my business. Very poor service and I wouldn't recommend them at all

Negative experience: When I called and spoke to Tim he was too busy to talk to me about our family trip overseas and said he would ring back later that day. He didn't. I called back twice the following day and left messages both times but Tim failed to call me back. Disappointing. I have taken my business, and all future business, elsewhere.

Fantastic experience: Tim is the man

Fantastic experience: Great service

Fantastic experience: Very helpful and professional team, all were so lovely. Made my experience stress-free and was great to have a travel agent on hand to help when my plans changed. Highly recommend.

Fantastic experience: Incredible team of dedicated people who make the impossible happen. Cannot thank Albany Hot enough.

Negative experience: Would avoid this place as much as possible. Arranged a meeting after explaining what we were looking for only to be told they don’t want to help us. Staff were unhelpful.

Positive experience: When I rang I felt that they were too busy to deal to speak to me about the world trip I will take this year. I sent the information she requested and heard nothing so I wasn't sure that the email went through. Too late now, I found another company who were actually in their office.

Negative experience: Apparently they are the emergency travel specialists. We had an emergency. They didn't answer the phone. And didn't respond to our message. Pointless.

Fantastic experience: Tim was such a help to us to arrange travel to NZ from Canada. Our travel day was so seamless due to his work. With COVID as well we had so many questions and concerns leading up to our departure. Tim was absolutely wonderful and took time to answer everything we needed. 100% recommend booking with Tim!

Fantastic experience: House of Travel - Albany, and specifically Angela Nunn were fantastic in helping organise our trip home to New Zealand. Multiple flight options were provided and bookings completed very quickly. Instructions on steps to take prior to departing the UK were clear and meant we could travel with ease back to New Zealand. Safely made it to MIQ where we're isolating for two weeks. Would highly recommend!

Fantastic experience: After winning the lottery by finally securing a room in MIQ, I had to figure out how to get to NZ from Canada in less than a week! Tim Malone came highly recommended from a dozen people in a Kiwi FB group, so in a panic stricken state, I contacted him by email. He got back to me within 5 minutes, and was very reassuring. Within the hour, he had two flight options for me…and 3 days later I was on a flight to Dubai! My seats on both flights had been booked, my e-tickets sent and I was checked in. I had a 2 day layover in Dubai and Tim had me booked in a fabulous hotel. My flight to Auckland via Kuala Lumpur went without a hitch. Tim told me what CoVid tests I needed and where to find them. He tended to every last detail and put up with my crazy questions along the way. He is so knowledgeable, skilled, and efficient, and he ALWAYS got back to me in short order. I felt so comfortable and secure with Tim at the helm… flying this route alone that I had never travelled before. He is not only amazing, but a joy to deal with. There’s no doubt my family and I will be working with Tim and his team again! Thanks so much, Tim… you’re the best!

Fantastic experience: Wow, wow, and wow! I cannot speak highly enough of Tim and the H.O.T Albany team! After securing our NZ MIQ spot the race was on to find flights out of Fiji on that date. We quickly discovered there were no possible flights on our date much to our horror! Fiji was facing a lot of turmoil with many existing flights not going ahead due to their current outbreak, the stress levels and time pressures on us were sky high. Tim took control and decided the only way we could meet the deadline was to fly from Fiji to another country and come back into NZ from there. After a few disappointments with immigration NZ, Tim booked us through to Singapore/ London a couple of weeks before our MIQ spot, with a few weeks in London with return flights to NZ. Tim even had a friend in London who was available to assist us when we arrived, amazing! Fiji suddenly turned from amber to red alert which put paid to that plan, with Singapore no longer accepting Fiji travellers. However ,Tim was so onto it, he rebooked us on a flight from Fiji to Dubai (via Auckland transit) where we spent an amazing 2 weeks in a fabulous apartment in the glorious sun before flying us back into NZ right on the date. We witnessed other travellers being turned away at transit Auckland airport from the same flight ,as they hadn't had the correct documentation required. We were lucky that Tim ensured we had all our i's dotted and t's crossed, phew! Everything went perfectly smoothly, he kept us informed all the way right through to our arrival in NZ. Currently sitting in MIQ feeling very grateful for all their assistance. We have recommended Tim and House of Travel Albany to all our expat friends, he provides an invaluable service to expats and travellers, we highly recommend him to anyone out there needing expert assistance, you won't regret it, Thanks again Tim, Steve & Steph Dabrowski

Fantastic experience: Just made it back Toronto after travelling from Toronto to NZ in April. Can't thank you all enough for your help. At a stressful time, not having to worry about flights is a huge help. Currently in our quarantine hotel in Toronto - so close to being home now!

Fantastic experience: Tim Malone of House of Travel Albany assisted me with booking my travel back from the UK to New Zealand. The service provided was excellent and, given the extremely difficult circumstances for international travel, certainly went above and beyond what was expected. Could not recommend highly enough!

Fantastic experience: Lifesavers

Fantastic experience: Tim Malone and his team helped us navigate the craziness that was corona to get us from the UK to NZ. I will always be using them for travel purposes from now on. Cheers, Tim!

Fantastic experience: I want to express my sincere thank you and gratitude to Amber Van Heerden and House of travel Albany, during COVID 19 I had the best support and open communication with Amber. Very professional very caring team and business. The best place to buy for sure.

Fantastic experience: Friendly staff. Excellent customer service. Highly recommended.

Fantastic experience: Very friendly, professional and helpful staff, they sorted my holiday perfectly and helped with everything. Thank you!

Negative experience: Had a very bad experience with them & they completely did my booking wrong. I tried nicely to speak with management /owner in regards to this problem & he was very belittling towards me & made me feel dreadful, he over powered me completely & I left very upset.

Positive experience: Good service and good product specials

Fantastic experience: Brilliant group of travel agents who take all the stress out of planning a holiday. They're friendly informative and easy to talk to... and know the answer to things you don't even know to ask!