Eco Travels Mount Albert

Fantastic experience: Team Eco Travels. You are the best. Exceptional customer service. Quick and easy. I have used Eco Travels twice for booking flights for my family. Special mention to Sohel and team. Thank you for your service. Keep up the good work guys! I highly recommend Eco Travels. Regards, Karan

Fantastic experience: Hossain from Eco travels did marvelous job for us. Me and my family thankful to him for his extra efforts which he did by going extra mile for us. I would definitely recommend him for all your travel services. Thanks Hossain and Eco travel

Fantastic experience: Friendly & excellent service, very professional. Highly recommended. Thank you Hossain

Fantastic experience: Great service. Thank you so much.

Fantastic experience: Good and helpful customer services.

Fantastic experience: Very nice follow up from Ramshankar

Fantastic experience: Good friendly service. Prompt reply to queries.

Negative experience: I had the worst experience with Eco Travels. I was enquiring about the ticket price and availability in June for October month. I also requested a quote as well. I informed to the sales person Sohel Ahmed; I will let him know asap once I make my mind. But he was continuously following through WhatsApp which was not professional. I confirmed my ticket at the end of June for 6th October. On my journey, both ways I had 2 hours lay over only and this is the reason I have chosen the tickets. One day before I fly from Auckland to Dhaka, one of the staff messaged me in WhatsApp informed me that I had 14 hours transit, so they can arrange hotel for me. But I tried to contact with them about my lay over time, when and what is my reschedule timing. I also requested to them to send the reschedule time of Malaysian airlines through email. But unfortunately, I never heard back from them. The sales person, Sohel Ahmed continuously ignored my call and no response from other staff, as well. It was a big hassle and mental trauma one day before flying. Later I checked everything by myself from Malaysian Airlines website. I thought what is the point to book the ticket through Eco travels, when the passengers are checking from their end. The sales person Sohel is very unprofessional and I will suggest Eco travels to give him proper training how to communicate with their customers. My review is for those people who are planning to book their tickets through Eco Travels. I believe, who ever will book their tickets through them, do not expect any updates from them, which I suffered. Definitely in future, I will never book my ticket with them and won’t recommend any one.

Fantastic experience: I have been customer of Eco travels for more than 5 years They are always brilliant in customer care and prices have always been reasonable Highly recommended. Ankit who helped me with my ticket did a great job in finding the best price and was very sincere with his job Good job Keep it up

Fantastic experience: I am very happy with service specially Ankit who took care of my travel bookings very efficient, prompt reply and highly recommended.

Fantastic experience: Hi Team, I would like to say that i am actually quite satisfied with your service and happy with the customer service by your Team. Right people on right place

Fantastic experience: Had really good experience with Mr. Parvinder. Just on WhatsApp he helped me out booking an air ticket with fulfilling my requirements of travel and made sure my every question is answered which I liked the most. Amazing experience always with Eco-Travels. Huge round of Applause

Fantastic experience: Ankit from Eco Travels- Mt Albert, has really been a great help. After so many years of lockdowns and border closures, when people can finally go back to meet their loved ones. This experience of issuing tickets can be daunting. Ankit has the right attitude of putting people at ease and making sure that their trip is going to be the best. Best deals and best price. 5 starts to Ankit. Thanks heaps and a big God bless.

Fantastic experience: Ankit was quick in responding and gave me a good deal that suited my requirement.

Fantastic experience: Best prices and smooth handling of the booking

Fantastic experience: Friendly and helpful staff. Mounika was always ready to answer the questions, provide good suggestions and provided reasonable price for the tickets.

Fantastic experience: Great experience dealing with eco travel staff specially with Mr. Deep. I would highly recommend dealing with Mr Deep as they make your travel very easy and convenient. Thanks eco travels.

Fantastic experience: I am totally satisfied with the services offered by Monika odeti (mount albert branch). I dealt with monika, she’s very friendly and supportive. She is always welcoming and also she understands my travel requirements quickly and offered me the cheapest airfare. she’s helped me a lot for accommodations booking, baby bassinet, etc. Highly recommended. ***** Thank you

Fantastic experience: I was been contact with Deepanshu ,wow what a service he gave it to me. I was so panic with my situation not sure what to do, but he gave me simple explanation with each and every single procedure, very confident and know very well how to treat customer, well done Deepanshu, keep it up

Fantastic experience: Thanks to Abhishek Rawat for helping me book our tickets and the assistance provided

Fantastic experience: Deepanshu, you have been a great help again! I'm in the middle of moving countries and therefore have a lot on my plate. I booked my international flight through Deepanshu but forgot to confirm domestic flights as I was given 2 options that suited my requirements. Thanks to Depanshu for following up, I was reminded of it and could book my domestic connection in time. I have used ecotravels earlier and will keep coming back to them for having such helpful and skilled staff.

Fantastic experience: Deepanshu is the best guy

Fantastic experience: Deepanshu is genuine compassion for other people ,exceptionally drive . It was stress free taken care of everything. I will recommend him .Give a try . You will not be disappointed. Thank you

Positive experience: They are polite and sound helpful andthey never call you back.

Fantastic experience: I always like eco travels for taking an active initiative and interest in clients travel booking seamless, I would love to extend my thankfulness for the help Parvinder extended to us making our booking reservations. He is very customer centric and have great knowledge about travel bookings. Good on you mate.

Fantastic experience: Friendly staff. And always answered the call. Good customer service. @parminder singh @Eco travel @Thank you

Fantastic experience: Good flight package. Has the patience to work with you to get the best one.

Negative experience: Not resolving queries, not giving email reply, plz don't book your tickets from this agents, rather book to respective airlines which saves money and just incase if you need to reschedule then, its handy to contact direct airlines coz, this ppl never resolve queries. If you still want to go ahed, I would say Good luck

Negative experience: Worst customer service, they never reply to email. Recommend to book directly from respective airline's website.

Fantastic experience: I have dealt with Pervinder. he was very helpful and his response on any query were very quick. Thank you Eco travel

Fantastic experience: Great service....

Fantastic experience: Best service & best deal from Ashish Parvinder, he was onto my case from day one for my holiday package. Explained very well on all things that may occur and what need attention. For sure if in future I will go for any vacation, I will contact Parvinder. Awesome guy. Cheers

Fantastic experience: Eco travel agency is an absolute delight to work for my recent holiday booking. He is an experience travel agency who was working for many years.He was always there when I needed him and was nice to just have a direct mobile through to our agent Parminder Singh. Parminder is very efficient, sincere, honest and straight forward. I enjoyed my trip from Aukland to Melbourne after few days Melbourne to cyprus.Look forwarding to communicating my next adventure. Thanks Eco Travel.....

Fantastic experience: Very friendly and helpful staff , done my booking with all my requirements & guided me till the end. Highly recommend

Fantastic experience: Very Great Company and Awesome Agent. I specially thank to Parvinder Singh for his excellent services.

Fantastic experience: Very happy with the service received from Parvinder. He responded quickly and gave us the correct and best advise.

Fantastic experience: Deep Is really humble and helpful person Thank you for the good service

Fantastic experience: It was really great service from Ashish. From the start of booking and completion of our tour, Ashish from Eco travel was in touch and always responsive. I would definitely use their services in future and recommend to other as well. Thanks Mandeep Singh

Fantastic experience: I am very happy with the service provided by eco travels the agent not only booked my flights to US but also helped me with ESTA and booked slots for pre flight covid test... excellent response.. Thank you

Fantastic experience: Eco travels helped a lot in finding slot in MIQ , quarantine package in Maldives, everything went fine and happy with their response, and guidance .

Negative experience: All customers who are booking any air tickets or accomodation just see this review as well as their star rating and other bad reviews as recently I have booked my package through them with one of the agent and they ripped me off worth 4900 NZD as I was comming through Maldivees after 15 night stay as low risk country and they booked the worst guest house for me in maldives. All the drainage were chocked example . Shower drainage, toilet was chocked and shink also was chocked water was staying on the floor , shink and toilet for long time. Ths guest house do not provide the shower, shampoo and shop customer have to buy luckly the day one I had soap in my bag. They are changing bedsheet and towels after 5 days so 6th day they will change all those things sometimes not changing after 5 days. After tha check out day I should go to airport at 6 pm in maldive but I had to go 8 hours before as there was no transffer available to that time so i had to leave for airport before 8 hours and wait at maldives airport atleast 8 hours for my flight. Once I got my flight I got one big surprise as eco travel did not book the right meal for me in the flight they book non veg instead of vegiterian meal and by mistake I had non veg first time in my whole life as the crew member forgot to inform me . All credit goes to Eco travel . Once I tried to call to eco travel they always said that they will call back but never call. I chat on what's app to one of agent to tell all these problem but he was blaming me instead off his staff as he want hide the fault of his staff. Eco travel also charge extra money for no service and do not take any blame for bad service. I got what's app chat with the agent as evidence and some chocked drainage photos as well as I was so tired and fraustated during my journey through this package by Eco travel. Money not matter for me but service matter. The agent told me that every businesses are for the profit so it means they want only profit do not want to give good service. They are privatley owned so no one can get the compensation from them . Just a big request if you want to enjoy your travelling package will never go through Eco travel their all branches are same they all ripping off to the customers in this pendemic time They never listen to customer after ripping off. Hopefully all customers will learn from my this review regarding Eco travel in Auckland , newzealand. I got the same reply with the aurgumentive way that I have got in my what's app chatting. I was expecting the same from you as you again blaming to the customer as I have already told that I do had informed to your agent regarding my flight meal that I need vegiterian and you keep on blaming customer. This is the best kind of customer services providing by eco travel. As you said in reply that the guest house drainage structure vise like to be blocked . It means you guys know about it and still blame me that I did not inform you why you did not change my accomodation at same time once you got to know. Toilet was chocked too why. Also accepting that you guys did not pick up call and blaming to the customer that I did not inform you regarding bedsheet and drainage . I type the message on Harry what's app one of your colleague ask him or else I will attatch all these chatting here than you will publically know who was wrong and who was blaming me or you.

Negative experience: Make sure to get your prices in writing when you block the tickets. I was quoted a different price while blocking the tickets just to be told that price was under quoted by mistake at the time of confirming and paying for the tickets (Misleading and ripping off their customers). The lady and guy I spoke to were very unprofessional and hung up the phone as I was taking as they did not want to be told that they were misleading and ripping their customers off their money. They also trash talk other travel agencies claiming they don't know what they are doing when they very unprofessional themselves.

Fantastic experience: Very humbly and perfectly handles client's quarry. Also recived our refund payment on time in tho pandemic period. That's off their staff work. Always booking our tickets to travel around the world by them. Very faithful travel agency.

Negative experience: Its been 10 months still i am waiting for my refund, i hope this feedback will help me to get my refund and others get away from them.

Negative experience: Booked the tickets From Upendra sharma. Now its time for refund, looks like they are gone underground. We all know its critical situation for all, but if you are still doing like that way situation is not gonna change. 24/7 HELP LINE IS NOT WORKING. All Consulted people had spoken different stories.

Negative experience: Poor customer service

Negative experience: Very poor service .. never book ticket from them .. waste of time and money ..

Fantastic experience: A very good Travel Agent.

Fantastic experience: Call Sai Kiran Thatipalli (‭+64 27 719 2021‬) for your travel solutions. Great service, enthusiastic, short convo- quick results; just what I expected. Thank you for your service Sai.

Fantastic experience: Eco Travels is our hot pick for online travel portal in New Zealand since users are able to mix and match vacation packages, hotels and flights in a single website. In our online research for cheap flights from New Zealand, vacation packages from Auckland New Zealand, this website has always been our favorite because user can book any service very easily.

Fantastic experience: I booked a cruise package with Eco Travels earlier this year. Both I and my wife enjoyed the trip. Thank you Eco Travels.

Negative experience: I have rescheduled the return ticket from 23 Sep2018 to 25 Sep 2018 and paid 575 NZD. Unfortunately, I have missed the return flight which I suppose to fly on 25 Sep 2018 to Auckland. Immediately from the Hyderabad airport, I have called the Eco travels agent name ”Deep” and requested them for the immediate ticket for my return journey. Deep told me to transfer 845 NZD to Eco travels account for my return journey and I told him that I have already lost a lot of money for rescheduling the ticket initially and I've requested him for the better price. Deep said 845 NZD is the cheaper price which no one cannot offer then I have agreed and transferred the amount of 845 NZD. But Emirates (current airlines) which Eco travels booked my tickets and rescheduled and which Deep is going to book my new ticket Emirates offered me for the amount of 570 NZD!! I was really depressed and lost faith in Eco travels. Later I have spoken to Deep regarding refund of 845 NZD which I have transferred earlier and he said he will refund next day but he did not and he ignored my emails! Once I arrive Auckland I made a lot of calls to the Eco travels to get my money back to my account!! In conclusion, many travels are not really helping people they are just doing their business. Thanks, Jagadeesh

Negative experience: worst ever service i have recieved in my entire life ......... i have almost tried calling them for past two month .......no refund for my cancelled tickets. first they asked me to wait for 10-12 weeks for cancelled air china ticket .......some women from eco travel says she has worked in this same industry in past and air china takes 3 months to refund the money. i said ok i waited 3 months still no refund. the worst part is that everytime i call them they have the same script that they need to consult the refund department , they take note my number and promise to call back which they never ever do....... this has happened atleast 7-8 times. i was patient with them but this is too much . some of the names included gaurav, sunny , neelam and the worst one was a women i dont remember her name but she was too rude, she shouldnt be in customer service industry at all. she is the same women who said i have worked in other travel agencies and air china takes 3 months . you should wait for atleast three months which i actually did. she dint even allow me to speak and complete my conversation ....the tone she had was too inevitable.

Negative experience: absolute rubbish service ,i would give them 0 star if i can .One of my friend recommended me eco travels but i must say this is the worst company i ever bought tickets from and the biggest mistake to have booked flights through eco travels, Balbir singh one of their customer service representative mislead us for the tickets by saying that ,we will get tickets of Singapore airline and can carry upto 30 plus wait and and then he said we can only carry 23 kg and also he gave us tickets of air newzealand and and when i called him regarding that he said he cannot do anything at the moment but next time he will give us discount,that is so stupid that he is still thinking that we are going to book again from them,, must say never ever book through this company,,,

Negative experience: very disappointing and frustrating experience. unhelpful staff.

Negative experience: Poor customer service. Dull staff

Negative experience: I basically couldn't find his store

Fantastic experience: Thanks Eco Travels to provide the best package.

Fantastic experience: Amazing experience . I love their services

Fantastic experience: Had a good experience with them. Always get a good deal from them.

Fantastic experience: great service and friendly team

Fantastic experience: Great service

Fantastic experience: Very good service. Competitive price and friendly staff.

Fantastic experience: Effective and efficient service provider.....

Fantastic experience: Awesome experience dealing with eco travels......All staff are really helpful and assisted me in booking the tickets.......

Negative experience: Eco remit doesn't cater d needs of the customers. Absolutely poor service ‼️❌ I used to send $ through them; were doing goods as well to be honest. These days ... lagging....lagging....lagging. When we make a call, the guy who takes d phn is unaware of d procedures & saying bla...bla...bla...‼️ Really fed up of d outcome. It takes 3-4 days to get d money credited or else half of d money would be transferred- need to wait another couple of days to get d money credited @ destination. In my perspective, Eco remit is good for sheer $ 500 or less or else u also would become a victim. If it is an emergency...never ever trust on this 1 # My humble advice I am neither a competitor nor enemy. I am a customer. # I hate d services☠️; that is why I spoiled this much time 4 scribbling about # Eco remit.

Fantastic experience: I'm writing this because of the negative reviews here. Don't read the bad reviews, which might be written by competitors or don't travel a lot and blame the EcoTravel team for thing they are not responsible for. My experience was absolute positive. Awsome service ! I book with Rinku a flight to Frankfurt with different stop-over. Rinku looked up the best connection, prices and seats. It was a pleasure to deal with her and she was competent, attentive and I could email my missing passport from home. This all was a excellent help for me because the online booking is very complicated and even more expensive. And I'm really familiar with computer and the web Summary: it's friendly, competent and often cheaper than the online booking. I will definitely go there again. Regards Michael

Negative experience: When I got in touch with an organization like Eco Travels I had a belief that they will employ somebody with a minimum level of customer service skills and attention to details. Pradeep, who happens to be the manager of Eco Travel, Mt Albert has wrongly issued a tickets which made my elderly mom got stranded at Singapore Airport for 25 hours. When called to enquire about the situation, Pradeep raised fingers towards me blaming its my responsibility to check the ticket and showed 0% empathy towards the situation and I was put in a lot of stress to make him own up to his mistakes. My mom didn't have a hotel booked, since we were not informed there is 25 hour stop over,she had to survive at the airport lounge alone. We were told that there will only be 1 hour delay hence was not prepared for it.Poor thing, she was thinking its a airline delay that had caused her inconvenience and silently struggled at the airport.Here we have been panicking on her whereabouts. She has a medical condition, where in she take medicines and needs proper food and rest. Please beware when you deal with this agency. PS: I have dealt with ECO travels at CBD and have had good experience.

Negative experience: I booked tickets from eco travels. My return flight got canceled, but I got to know this when I reached Mumbai airport. I traveled all the way from Pune. The travel agent did not update my contact details in the pnr so could not receive call from airline. however airline did inform eco travels about flight cancellation. eco travels did not bother to inform me about this. I tried eco travels emergency contact number almost 100 times but no one answered even at 7am nz time. I asked for Pune to Mumbai travel expenses compensation, but the travel agent did not comment and keep blaming the airline for all this. Horrible service. The travel agent can't imagine the inconvenience I had because of their silly mistakes.

Negative experience: slowest, shittest, unprofessional and most idiotic. booked 2 tickets to mumbai from them gives hard copy of mumbai tickets and when we went fr checkin got to know one of them was booked for hyderabad, called them to sort out the guy balbir just kept fooling around. not recommendable.

Fantastic experience: Awesome service....very friendly staff.

Negative experience: Eco travel three kings give a bullshit customer service. They dont know how to attend the customer. I went to book a ticket but that guy at eco travels was busy attending some call. He didnt even bother too say hello or just wait while i was waiting for his attention

Fantastic experience: Very good service and a friendly team who helps immediately.love to do more transactions with Eco travels.....

Negative experience: I have made my booking with Eco Travels and one of their agents and she did all the booking and got a good deal on the price. Unfortunatley my family couldn't travel with me while coming back to NZ from India and we had to postpone the tickets and I had to make a new booking on the same flight. We are travelling with an infant and a preschool kid. It was a night mare to talk to the agent from India to make the changes and she couldn't get me the a seat next to my family and sitting apart with 2 kids is tough and anyone who travelled with childern would understand what that means. I ended up calling Singapore airline which in turn led me talking to Air NZ (code share flight) and they needed a reference number and the agent had no clue about what it was!! She is utter useless. She didn't send me the itenary to check the seat preferences untill I made the payment. Next time I would rather book my tickets trhough a different agent or book online on singapore airlines. To be fair I have heard that other agents in Eco Travels are really good and one of my friend referred. VERY BAD SERVICE

Positive experience: Very good on air fair