
helloworld Travel Masterton
Information about helloworld Travel Masterton
Opening hours
- sunday: (closed)
- monday: 8:30-17h
- tuesday: 8:30-17h
- wednesday: 8:30-17h
- thursday: 8:30-17h
- friday: 8:30-17h
- saturday: 9h-12h
helloworld Travel Masterton: Reviews
Negative experience: This travel agency was not reliable with my privacy. Be careful because they shared my personal details with others without my consent and this caused me hurt.
Hi Zara Your feedback is important and we rely on hearing from our clients to ensure we're doing a great job. As you shared in your review , this was not the case and we apologise for this. We take our customers privacy extremely seriously. Our review of this booking records our communication had been that you were part of a family group, and as such followed our groups procedures to ensure inclusion. Please be assured we will review our procedures to ensure client confidentiality continues to be at the forefront of our communication. Helloworld Travel Masterton
Fantastic experience: Great service
Negative experience: International flight was booked, time allocated from international flight to boarding a domestic flight in Auckland 1 hr. Hello world didn’t keep in mind boarding off the plane, customs clearance, collecting luggage, walking 15 minutes to domestic terminal from international and checking into the next flight. Owner of hello world believes this should be plenty of time to get from an international flight to a domestic flight. Unhappy with response from Laura. Explained we book our flights through travel agents to reduce this stress. Past experience with hello world have been great. Won’t be back after this response.
Fantastic experience: Following the tough times after the pandemic it is great to receive the excellent service and advice from the staff at Helloworld.
Fantastic experience: great prompt service. makes travel easier and more exciting. not to mention saves so much time
Fantastic experience: I received awesome service. Friendly and professional. Ksenia helped me sort out two issues and I wasn't even a client. She followed up twice and offered assistance untill everything was sorted. She went above and beyond. Will definitely use Hello World as my preferred travel agent in the Wairarapa. Thank you so much Ksenia
Positive experience: Ongoing happy to work with team great service
Hi Jackie, thank you for reviewing our store, we look forward to hearing from you in the future.
Fantastic experience: Leigh Feast will take good care of you
Negative experience: All I can say is that I don't believe I will use again.
Hi William, thank you for taking the time to give us feedback. This is not the level of service we aim to provide so I am sorry to hear that you had a negative experience with one of our helloworld stores. Could you please contact me at [email protected] so we can investigate this issue further. Thanks, Hannah, helloworld Support Office
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