Flight Centre

Fantastic experience: I’m very impressed with the quality of service I have received from Bianca. She was a great listener, thorough, efficient and professional. I’d highly recommend her to anyone and will definitely come back to see her again to book my next holiday.

Negative experience: Poor service by mark. No sense of respect to the customer.

Negative experience: Very poor service. I was here for a quote for my America trip. During discussing the fees and charges he abruptly stopped and said pls book online and he does not want to waste any more time. Such rude response and very disappointed by his behavior. Agent name: Thad.

Fantastic experience: Going on cruise Simone is 11 out of 10 travel and cruise specialist Thanks for all the help

Fantastic experience: Jess was fantastic at the Albany branch. I was booking flights from LHR to AKL and she was super efficient, bubbly and helpful! Gave me the best options and price with ease. Will definitely be back. Thank you!

Fantastic experience: Great service from Bianca!

Negative experience: Honestly had some shocking service by the flight centre staff regarding the trip we are planning and have already paid a deposit. My partner messaged regarding how to pay for the rest and she never got replied to but then they eventually emailing me an abrupt message about how to pay which I have since been told was wrong when I went in store. They placed my gender wrong on the booking which was said it would be corrected last week but still hasn't which is needed. All this and others caused us to request to be moved to another store which we were advised they can't do. They offered to change the staff dealing with us and get the manager to speak to us regarding this. This was about a month or two ago. Have had no follow up and they didn't change the staff dealing with us. We were advised that they would contact us once flights were out, which they are and have had no contact.

Fantastic experience: have dealt with Bianca and Simone who are both lovely ladies even when cancelled and changed things around....keep up the good work ladies

Negative experience: Food hall is expensive. BNZ bank not helpful.

Fantastic experience: Marc was a great help. Informed, quick and thorough with his assistance. We'll done, Albany branch.

Fantastic experience: Massive thanks to Kaylene (& Jess)! Had a day where everything went completely sideways start to finish, not helped by AirNZ making a mess of customer care. Despite all that, with advice of Jess and help of Kaylene, they both stepped in to get things sorted as needs changed throughout the day. The single best email you can get in these situations is what I got from Kaylene - “that’s ok, will sort”. 11/10 for service when it matters!

Fantastic experience: Awesome staff and service

Fantastic experience: Excellent service

Negative experience: Way over priced !

Positive experience: Very helpful.

Fantastic experience: Jessica was such a great help with our flights and she was a lot of fun too. Thanks Team

Fantastic experience: Excellent service from Daisy when booking long haul flights. Explained everything very clearly and offered lots of options. The whole Albany Westfield Mall team are very welcoming and lovely. Our go to place to book any travel. Highly recommended

Fantastic experience: Great job Bianca

Negative experience: Extremely poor response to emergencies. Our flight back to Auckland was cancelled due to the flooding, yet there was no initiatives from the agent or team to contact us for updates or a reschedule. We had to phone the airline ourselves (4 times via international roaming!) to try to reschedule. We had to book additional night(s) at the hotel ourselves as well. When we emailed our agent, she merely advised us to contact the Emergency phone number which we never got through because the wait was for more than 1 hour. It's such a stressful experience as we needed to be back for work and other critical responsibilities. What's the point of having a travel agent when you have to do everything yourself? Ps: On average, we travel 2-4 times a year. When China Airlines staff went on strike a few years ago, my agent in Taiwan proactively rescheduled for me - I didn't have to stress about anything. Now that's top-notch service! Come on Flight Centre, pull up your socks!

Positive experience: Really knowledgeable and helpful Customer service

Positive experience: There's definitely room for improvement. I could not book my flights due to website issues and phone lines not working. By the time I got through to a person, my flights price had increased by $90 ... please pick up your game Flight Centre. I'm a long-term customer and I don't want to have to take my business elsewhere

Fantastic experience: Natasha was very friendly and helpful! Awesome service and super helpful. Manage to answer all my questions straight away! Thank you Flight Centre

Negative experience: Shame i heard you discriminate against those with mask exemptions ftom the ministry of health as well.i was going to book my holiday with you mob now i wont..neither will any of my 1309 friends on fb or their ftiends now..good by to thousands for you lot

Positive experience: The n.z blood do an excellent job.and every person is carefully monitored while they are there.better than in hospital at the moment.

Negative experience: Still waiting for callback

Negative experience: No response from my emails to the Flight Centre. Very poor.

Fantastic experience: Been to flight centre albany a few times over the years. I recently went in to flight centre and saw one of the ladies who wasn’t as helpful and didn’t seem that interested in helping, I went back a second time and dealt with Hilary who was super helpful and lovely, great communication, was very happy with the service I received! Thankyou

Fantastic experience: Excellence services,thanks for Hilary and Fiona.

Fantastic experience: Very happy. Natasha is exc

Fantastic experience: Great service with Rory. He patiently, answered all our questions, simply and clearly.

Negative experience: I went to look at booking a trip to Rarotonga today. The customer services girl basically just handed a South Pacific book to me. When I asked if it included Rarotonga she said "Its in the middle". I asked for further information so we proceeded to do a quote. It is a trip for myself and my partner. I gave her my full details but did not see the need to divulge my partners full details at this point in time. So she refused to do the quote. I found her uninterested, unhelpful and rude. I will take my business somewhere else.

Positive experience: Staff changes too regularly :(

Fantastic experience: Very friendly staff. Helpful with what I was looking for.

Negative experience: Said there were no flights but I found heaps on Google

Fantastic experience: Great friendly service, always use Flight Centre Albany.

Fantastic experience: Helpful and friendly staff

Positive experience: Very helpful staff. Helped us figure out what needed quickly, and was really nice about it

Fantastic experience: Great speedy service. I emailed them and received a response in less than an hour. Was impressed with the customer service. Although I do think my particular flight was a bit expensive.

Fantastic experience: Fiona was awesome see her if possible she planned our whole trip it was so easy we just got back what a trip loved everything thing we got to experience we didn't want to come home lol.

Fantastic experience: Had a really positive experience with Albany Flight Centre booking a family holiday to Hawaii. We were looked after by Lewis and Alex, who were both fantastic. We managed to get a much better deal than we could have got from Expedia which really surprised me. The after sales service has also been excellent, queries and requests have been dealt with promptly. We will definitely be back!

Fantastic experience: Amazing customer service

Negative experience: Very bad experience. A healthy lady sitting in the middle of the FlightCentre office in Westfield Albany Mall branch (who told me she works only part time there) made me feel like as if they don't care about customers. Didn't show much interest in working out some options of travel for me. Felt as if she wanted me to just leave as soon as possible. Rude body language and behavior. Had a great experience last year at the Browns Bay branch though, but Albany branch was utter disappointment. Will never go there again.

Fantastic experience: We booked with the best lady today ! Wish I got her name. Her fiancé is Dutch like mine and man did we get a fantastic experience. Thanks again go flight center Albany mall.

Fantastic experience: Love booking with Lania who's an expert! Lania always gives me alternatives & is such a happy, friendly young woman! Excellent service & customer care.

Positive experience: Awesome, helpful staff.

Fantastic experience: Great people Lots of great information that I got

Fantastic experience: Have had both Erika and Jo help with my family and I with trips and they’re both lovely and make booking so much easier.

Fantastic experience: Great place great people

Positive experience: Highly recommended. Marc was awesome to deal with

Fantastic experience: Great service, great value! Jeremy and his team of experts are the best on the Shore!

Fantastic experience: I had a fantastic experience booking my flights to Greece, great value and made it very easy when I had to later change my dates!

Fantastic experience: Thank you so much for booking our family holiday! The staff here were all really friendly and helpful especially the manager, Jeremy Lowe. Your knowledge of Fiji was outstanding and you took all the hassle out of what was becoming a stressful situation. I would highly recommend talking to these guys before booking your next holiday!

Negative experience: Very poor staff service! I went there last week. A lady who sit at the second counter (which closed the door) service me. I asked her do a quotation for the holiday package. I sit there around 15 minutes to wait for her do the research. During the 15 mins, she ignore me and did nothing except talking with another lady. After 10mins, she told me her system is too slow, she cannot give me the quotation right now,and ask me to leave my details to her, she will contact me later when she get the quotation. But i never get her information until now. She just waste my time. I wondering why flight center hire this kind of staff. I will never go back there! I went to Takapuna branch today. The staff service is excellent! I recommend people go to takapuna branch rather than Albany.