Flight Centre

Fantastic experience: On behalf of my mother who was a part of a group of 13 that went on a trip through Australia. Appreciate Kurtd efficiency and patience dealing with the changes and also just supporting us while we navigated our way through booking our travel. He was amazing and made the job for our treasurer so much easier. So thank you Kurt. Appreciate you.

Fantastic experience: Kurt was amazing to deal with from the initial first day of inquiry right down to the last day before our departure for Australia. We cannot thank him enough for his customer service, professionalism and calm demeanour, happy to recommend Kurt to any future travellers. As a matter of fact, we are about to embark on another trip in March 2025, Kurt will be our first point of contact. Thank you Kurt

Fantastic experience: Kurt is awesome! We booked our honeymoon through Europe with him and it was amazing. He understood exactly what we wanted. We had a slight miss timing in our itinerary and he resolved it for us super quick and put us at ease. looking forward to booking our next trip with him soon :)

Fantastic experience: Kristy Jackson, best service ever, always there to support, always has the answers for my questions, always very calm never stresses out. great job always can rely on her. thanks heaps.

Fantastic experience: Thank you to Kurt Johnson for all of your assistance in organising the travel/hotels for me and my family (11 of us!)to travel to Fiji to celebrate my 65th Birthday, everything was wonderful. Looking forward to booking my American trip with you shortly.

Fantastic experience: Kurt at Flight Centre- Botany branch is just amazing! Very friendly and made everything stress free for me being a solo traveller, happy to answer any questions I had and responded very fast! I will definitely be booking any future trips through him!

Fantastic experience: Nice local pub! Plenty of room and friendly staff

Fantastic experience: Thank you Jenna at Flight Centre Botany for your help earlier this month when I so desperately needed to get information on the procedure I required to get an online visa to visit my son & family overseas. Thank you again for your help

Fantastic experience: I was feeling very stressed about booking flights for my first solo trip overseas and that stress was completely wiped away when I was served by Kurt at Flight Centre- Botany branch. I was welcomed well by the entire team as soon as I walked in which was a great start to the experience. I told him my dates and the locations I was visiting and he promptly began searching for flights. He gave me a good breakdown of different flights and pricing and listened well to my needs along the way without trying to sell me the most 'expensive' flights- which other flight agents tried to do in my other travel agency experiences. I even changed my flight plans as we were looking at flights and he quickly adapted and found the best price/flights for me. He made the entire process easy, seamless, and informative which I immensely appreciated. I will definitely be recommending him to friends and family and will visit him again for future flight booking plans!

Fantastic experience: We booked our flight tickets through Sujith at FC’s botany office. He was great in helping us out with our requirments then and now that we are wanting to do some changes to our plan Sujith has been extremely helpful and accomodating with our requests. He has been very patient in dealing with us and we really appreciate his work !!. Thanks Sujith

Negative experience: We booked some flights through Flightcentre NZ online but were notified a few weeks later that our booking had been changed by the airline to a flight that was unsuitable for us. When we rang the online customer support they were very unhelpful when we asked what other options were available and were put on hold for 10+ minutes at a time over multiple phone calls. Finally we found an option that was possible for us and the airline and Flightcentre and so confirmed that was what we wanted. Flightcentre online help proceeded to email saying it was all locked in but to check on the Flightcentre website for our final booking details. When we did that it still shows the original flight details, not even the change that was notified by the airline, let alone our final decision. When we tried calling back they didn't understand. We also tried contacting the NZ branch office but they were also totally unhelpful saying it wasn't their department so they couldn't help us. Overall very poor performance from Flightcentre and in future I will not be booking with them and am in the process of trying to cancel the flights altogether and start from scratch.

Fantastic experience: Helpful and friendly staff!!!

Fantastic experience: Kurt Johnston deserves the 5 stars! My booking was perfectly done and his communication excellent. My daughter's ticket was booked through the app and had a missing flight that caused us trouble and inconvenience. Therefore my 5 stars belongs to the best agent who assisted me, thank you Kurt Johnston.

Fantastic experience: I’ve just had the best experience with Sujith. He helped me book flights for my mum and I and my toddler to fly to Ireland in a few months time. He really listened to what we were wanting in terms of times and dates, got us such a fantastic deal, communicated so well throughout and everything was done so quickly and efficiently. He even went direct to the airline to ask questions I had about travelling with my toddler which is a very scary prospect. Cannot fault the service at all I would 100% get Sujith to help us with our next trip, thank you so much!!!

Negative experience: No comments. Thanks.

Fantastic experience: Went into Flight Centre Botany just looking for some information on a holiday idea I had and Flynn greeted me very politely and offered all sorts of information on holiday destinations! Thank you for your kindness!

Negative experience: I had a bad experience with ALLY - agent at Botany flight centre (at Botany town centre). She was not friendly when I came. I tried to ignore her attitute and still book a ticket through this agent. It costed me almost $3000, not a small amount. I hope that their service would be good and secured. But after that, it was very hard to contact her. When I need my ticket infor update, i emailed her, texted her and waited for many days but she has not responded eventhough my case was urgent ( I was overseas and cannot call her). I contacted another staff and they said she is still working as usual. I believe she read all of my emails and texts but she still ignored me. This is very unprofessional and i feel i wasted my money to book my ticcket through this agent. I never come back here again. NO RECOMMENDED.

Positive experience: Great service packages for tourism and good prices for international airline tickets.

Fantastic experience: Kirsty from Botan you done again amaizing job. My mum is safe rarrived home. You are very nice and kind person, always willing to help and find the best solution. Your company should be happy to have you.

Fantastic experience: Flyn helped my Mum book her flights & accommodation to Niue in August. He was very helpful & had great customer service. He explained everything in detail & made us feel comfortable with everything. Would definitely come through this branch again.

Negative experience: I popped in Botany Town branch of Flight Center around 12pm today after browsing some flights to Melbourne using Flight Center Website with a couple of questions to ask/confirm from their staff. I explained my traveling to a staff, then she who looked in late thirties to early forties said if I made my booking through her I had to pay $75 and I asked her quite simple basic questions like Covid restrictions, etc. before booking and she said she couldn't answer until I booked in through her. To hear that I stepped out of the office with the ridiculousness. I was totally disgusted with her attitude. I thought she was blemishing the reputation of the Flight Center. This is my worst experience since I've dealt with the Flight Center.

Positive experience: Very helpful staff

Fantastic experience: The staff is amazing, so helpful. We had Victor as our flight center guru. He got everything sorted for our family holiday stress free, and he was so polite and patient with all our questions and changes. 100% would choose them again!

Positive experience:

Negative experience: Terrible experience! If there is an option for 0 stars then I would choose that. I visited the branch in person thinking that by going through Flight Centre it will make the booking process easy and stress free…..was I wrong. I booked our tickets months in advance as we are a family of four travelling with two little ones, our first overseas trip post COVID and this experience has been nothing but headaches, anxiety and frustration. 1) Names on the itinerary were messed up despite me be bringing in our passports (I’m still personally sorting this out with the airline.) 2) Poor communication, multiple attempts trying to contact the travel agent. Calls were diverted to voicemail which no one got back to me. When I called again, I was told the travel agent dealing with my case had left. (A company of this size should have procedures in place so customer gets looked after when a staff leaves) 3) At the time of the initial booking I wanted to book the skycouch due to the kids. I was advised by the agent that I have to wait until the airline opens up their seat booking a month prior to departure. However, during a follow up call with Flight Centre I was told this should have been done at the start as now it’s too late. (Exactly why I asked for it months in advance to avoid this from happening) 4) During the follow up call Flight Centre mentioned they can only see 3 people on the booking but we are a family of 4 and I have certainly paid for 4 people. I expressed my dissatisfaction during the follow up call and was told to email their "customerexperience EM" address in which I’ve had no response. This is how they deal with their complaints by ignoring their customers yet were quick to take their money. Not to offer any type of resolution to the problems that they have caused as a company. Save your time, energy and headache and go to different travel agent, if I had known all of this I certainly would have… *Update: Flight Centre made contact regarding the complaint email. They confirmed all bookings are correct and was able to book us on the skycouch. I appreciate them for resolving this situation. I wished they could have sorted this out prior to being escalated to a complaint.

Fantastic experience: Very helpful staff and easy to talk

Negative experience: Terrible!! Walking in 15 minutes prior to closing time and you turn me away and tell me to come back the next day. You should put on your website that even though your open YOUR ACTUALLY CLOSED!! What a time wasting experience

Fantastic experience: We needed to travel at short notice. After doing our own travel enquiries we stopped in at Flight Centre Botany. They were able to match and better what we had discovered resulting in all arrangements being taken care of. Really appreciated their professionalism.

Fantastic experience: Ms Booker is a delightful and knowledgeable consultant to deal with. Book your flight to Svalbard!

Fantastic experience: Excellent service by the agent who looked after us (Georgia Barnes).

Positive experience: I bought the air ticket in November 2019 with Thai Airways through Flight Centre. Got canceled due to COVID-19, and waited for 2.5 years to get part of the money back. Funny thing is the staff taking care of me was disappeared without any notice, luckily I contacted Flight Centre and new staff takes care of my situation now, and she is very helpful. But I wonder Flight Centre actually contacted to me and give me refund if I didn't contact them?!?!?! Anyway, I'm still waiting for another part of the money will be back and Flight Centre will contacte me as soon as possible! Then by that time, I will change the STARS for 5! Update from last feedback...I got my all money from Thai Airways came back today! But just because my 6th sense told me the remaining money must be back. So instead of asking this branch, I straight to contact to the head office, then found out our money was actually sitting there since 1 week ago....

Fantastic experience: Thanks Flight Centre Botany, they worked after hours to book all tickets to avoid more increase on the ticket prices. Thanks a lot. The staff spent a lot of time to help us choosing the best available flights and she managed to book ticket during the holiday to save our money, that's beyond customer service. Great team, great work.

Negative experience: Waited ages to be seen by a consultant only to basically be laughed at and told to do it myself online and that there is no benefit going through flight centre. Waste of time.

Negative experience: I would have given zero rating if allowed. Stay away from this Botany branch and stay away from Ms Lu. Poor service, arrogant and lack basic knowledge of bookings.

Negative experience: If I could rate them 0, I would.

Fantastic experience: I always get amazing help and service at Botany branch, especially from the consultant Jenna

Negative experience: Dreadfull experience . The 24 / 7 Global Emergency number, what a laugh . There was nobody there to assist me when I needed it most. Will not book through Flight Centre ever again .

Negative experience: Very poor and slow service. Dealt with Ally. No response to queries and when we did get the response it was not what we enquired about. First time having this experience with Flight centre.

Fantastic experience: Tiffany is a legend! Very attentive and took time to find us the best flights.

Positive experience: Awesome knowledge, made booking easy

Positive experience: Was interested in seeing all the deals

Fantastic experience: Very helpful staff.They k ow their stuff.

Negative experience: Little info

Positive experience: Botany has good service and knowledge of airfare changes. Also booked car for Southland trip. They take the time to really ask what you would like to achieve with your trips.

Fantastic experience: Good to deal with

Fantastic experience: Always welcoming and ready to help with a smile

Fantastic experience: Very helpful and friendly agents

Negative experience: We are still waiting for a double booking to be resolved. Not happy

Fantastic experience: Good

Negative experience: Tried to book flights on the Saturday of the travel expo, obviously need a price first but was told it would take time to do a quote, like it was too much of an effort. Walked out and went along to the Pakuranga Plaza branch and Paul was very helpful. Gave us pricing options and I'm buying the tickets.

Fantastic experience: Great service

Negative experience: I recommend never using this company to book your flights 'absolute nightmare'

Fantastic experience: If you are needing book a flight, hotel, car or package I would really recommend this Flight Centre especially Chris Daw. Have been planning a trip since June and adding bits and pieces here and there to the itinerary and Chris had managed to accommodate all request and provide top notch customer service making it very stress free! Thanks Chris and see you for the next trip A+

Fantastic experience: It's a wonderful great experience and wonderful people

Positive experience: Where we buy our tickets. They always find us a flight and at the best price. Cheaper than on-line and easier. Every time.

Fantastic experience: Great service, friendly staff

Negative experience: PLEASE DO NOT BUY THEIR TRAVEL INSURANCE THRU COVER MORE. I got mucked around when my flight got cancelled, they promised me and says on their brochure that in an event of cancellation we get covered of up to $2000. I was on the phone with Flight centre and also Cover more in the middle of the night in airport but no could promise me anything. When selling a product they will be super fast in doing so but when claiming they couldn't care any less. i had to pay extra $1000 for everything and didn't even get $1 out of travel insurance. VERY DISAPPOINTED :( . THIS IS JUST A QUICK WAY OF MAKING MONEY... COMPLETE RIP OFF. DO NOT PURCHASE IT, IT IS A WASTE OF MONEY. NOTHING IS GUARANTEED. I HIGHLY RECOMMEND AA TRAVEL INSURANCE IS THE BEST THEY COVERED MY DAD FOR SIMILAR INCIDENT LAST YEAR

Fantastic experience: Awesome service and they will match any online price

Positive experience: Good

Positive experience: Good specials

Fantastic experience: Great place to get a flight booked, awesome service and friendly staff.