Flight Centre Queensgate

Fantastic experience: I had an enjoyable experience chatting with Jane, who helped me to find the flights I needed for my holiday abroad. She kept me updated all the time. The prices were great at the time of my booking. I will be back for future trips.

Negative experience: Just wanted to come on here and say what a dreadful experience I had here today. I walked in and was told everyone was busy and they’d be with me as soon as possible. I was happy to wait, I sat and waited about half an hour or so, during this time I observed a few of the travel agents sit there and ignore the people they were booking flights for, they weren’t engaging with the customers just blankly looking at them every 5 minutes or so. Another 10 minutes went by and a lady came over and said she had another client who had an appointment so she’d be awhile, again I said I was happy to wait, she then said “what are you here for today” to which I replied “I was hoping to book a holiday” she then said “where to” I said “Bali” and as soon as I said that she snubbed me, I could tell she was completely not interested in helping me book this holiday. Since then I have looked through these reviews and seen that this awful customer service at this location has been mentioned, however nothing has changed. I have decided to go elsewhere to book my holiday, a place that I won’t be judged for the location I’m travelling to. All I can say is I’m extremely disappointed and won’t be recommending.

Fantastic experience: Love it tracy and guy who gave us our money for our holiday very nice lovely people at there job

Positive experience: We called in to get some foreign currency and were served by Molly who while undergoing training was helpful friendly and professional.

Negative experience: if i could give them no stars - i would. Atrocious customer service - incredibly rude, unprofessional and clueless. & would not recommend to anyone!!!! Do not go here!!! We were let down the first time we went there, but decided to return and give the agent another chance, after the 2nd visit we were a little more hopeful and were then disappointed with the lack of care and comms that came 2 weeks late. Third time we went, the agent had no idea what she was talking about, no clue what airline was what & after an hour of wasting our time she then got her superior to help who was completely rude and unprofessional towards us judging us for travel decisions we had personally made independent of their service.

Fantastic experience: Amazing service

Fantastic experience: We dealt with Len booking our first family trip. He was absolutely awesome and answered any of our questions or concern. He showed true professionalism and experience. Cheers Len

Negative experience: I wanted a refund for my flight tickets. Been there three times and they’ve said that they’ll refund but it’s been 3 weeks and still no refund. Very unprofessional and slow. Still waiting for the refund.

Negative experience: Unfortunately their customer service is now non existant. Since January 2023 I have contacted them multiply times in an effort to make travel bookings and had no response. After 20 odd years of dealing with them I have made my travel bookings elsewhere.

Negative experience: We have been dealing with a new flight center staff member who has not much experience in travel and we were not explicitly informed about red/blue ribbon... Also no email was received from them to detail how to claim a missing luggage. When I called the center on day 20 after the return flight I was not been helped and told to wait for another day to see the person who we have been dealing with. Then on day 21 of our arrival, the staff member said you cannot claim the missing luggage refund as it is day 21 now, and this is after he asked another staff member which means he is not aware of the time frame as well. So he did not inform us about when to claim nor we did not receive email from Blue Ribbon on the day of purchase so how is it possible for us to know about the time frame??? So have asked to get contact of the Captain cover and told us we cannot and he will contact them and get back to us and it has been 4 days with no response. Always been sending email and they hardly respond. It has been a very unpleasant experience and I highly recommend visiting other travel agencies as your questions will never be answered as they have no clue of their job.

Fantastic experience: The best airfares consultants in Wellington regions,

Fantastic experience: Great service, no stress

Fantastic experience: Jane from queensgate was provided outstanding service, she managed to pull best deal even when we are changing ticket dates in busy January 2023

Positive experience: Helpful and efficient

Negative experience: Unfortunately they weren't too helpful. We asked about how you go about compassionate air flights for a funeral. Unfortunately we were told to approach the airlines ourselves. We went to another travel agent and they told us not to worry they would do everything and told us what we needed to provide. Our friend has had good experiences the flight center that's why we went to them. Unfortunately fir us this wasn't the case.

Positive experience: Bit of a wait and found better flights online doing my own research.

Fantastic experience: Recently flew to Perth service at FLIGHT Centre absolutely fantastic

Negative experience: Think 1000 times before booking with Flight Centre, they charge $350 per cancellation..., ☹️

Fantastic experience: Great service, friendly staff at the Lower Hutt branch!

Negative experience: Doesn’t even deserve one star. Very rude behaviour of employees, no customer service at all. They want to rip off people and treat you in a very bad behaviour. They gave a me ticket price of $4250, I’ve been to another place on the same day and paid only $2500 for even a better ticket. I’m never going to go there again .

Positive experience: Good experience and all went to plan

Positive experience: Great customer service

Positive experience: Very helpful thank you

Fantastic experience: Helen was awesome, so helpful.

Fantastic experience: Flight centre very informative and great service.

Fantastic experience: I love flight centre in lower hutt, I use flights center in Lower hutt back in 1999..the first time I went to Australia with my mom to see our family in Australia I would recommend flights center in Lower hutt to everyone who wants to flying wherever they want to travel.

Fantastic experience: Good service

Positive experience: Kind Len gifted me a luggage scale for my cycle trail bag.

Fantastic experience: Good service

Fantastic experience: Awesome customer service! Would definitely recommend using a travel agent for complex bookings or travel arrangements for large groups. Great finance option available too if you don't want to miss a flight special!

Positive experience: Busy little place, be ready for a wait, service excellent

Fantastic experience: Thereza at FC Queensgate booked my flights for a 3 week holiday in Germany with Singapore Airlines. She has a wonderful calm demeanor, and was never pushy about the flights or trying to sell add-ons. My trip consisted of six flights (Wgtn-Melb-Singapore-Frankfurt and return), and Tereza booked all of them correctly so there were no negative surprises at the airports. Some of my friends book flights through cheap online websites, but personally I wouldn't risk so much money without knowing there is a professional person I can call if there are issues, who I know will comply with NZ's Consumer Guarantees Act (unlike cheap foreign online sites).

Fantastic experience: Great service and fast accurate and don't use Cheapoair

Negative experience: Very pricey almost $400 difference

Fantastic experience: They took all the stress away

Fantastic experience: Thanks for the previous review. Must look for Len when you go FC Queensgate mall. I done my homework to get the cheapest fare for FC to beat (must also read the FC price beat guarantee T&C). Len was acting professionally & escalated my case to HQ and the HQ person authorised the price beat on the spot (although the whole process took about 50mins) totally worth it! Nowadays not many staffs will act with integrity to uphold the company's value like Len did!

Fantastic experience: Great friendly staffs, esp Len, definitely the go to guy. He'll easy to talk to and will find the best prices for your flights.

Fantastic experience: Very helpful

Fantastic experience: The best travel agents ever

Fantastic experience: Great, friendly people

Fantastic experience: Always helpful. Marina and Len are my favourite staff members. We use Flight Centre regularly

Negative experience: Just AWFUL, AWFUL, AWFULl! I will never use this place again and would advise everyone else to avoid it like the plague. I'm only giving them one star because no stars and negatives are not possible. I had 2 lots of travel booked with the Flight Centre Queensgate, rather than online, because we have an infant and we wanted him to have his own seat rather than having to travel on our lap the whole way. The first lot of travel, for a death in the family, My wife was travelling to Seoul with my 2 boys, one of them being the infant. To have the infant in his own seat, airlines require you to provide a car seat and to notify them in advance. The flights were WLG-AKL-INC(Incheon, Seoul) and return by INC-SYD-WLG. They had trouble checking in to the first flight on Monday morning because Air NZ was unaware that they had a car seat, although Flight Centre told us they let them know. Furthermore, our infant had been booked with an Adult (ADT) seat instead of a child seat. They managed to check in eventually, but with much delay and frustration. I called Flight Centre at 9am morning and told them about the problems and asked them to make sure the issues were resolved for the return flight on Thursday evening. They promised that they would. My wife encountered problems again on Thursday evening, FOUR DAYS LATER. Our infant was still ticketed for an Adult seat. Korean airlines tried all sorts of gymnastics to try and check him in - even trying to fake his DOB. They eventually got him checked in to Sydney, but said they couldn’t fix the Air NZ leg from Sydney to Wellington. My wife arrived in Sydney about 7am on Friday morning and she went straight to the check in counter to try and get on the 10am flight. I called the Flight Centre at 9am, as soon as they opened, to let them know they hadn't fixed the issue and that my wife was stuck at check in. Flight Centre said they would look into it and get back to me. My wife was stuck at check in for 4 hours with a wailing infant until the staff there finally managed to fix the issue - getting her on another flight that would arrive at midnight. Meantime, I got no call back from the Flight Centre. I called them again at noon and I was told the agent that I had spoken to was serving a customer -rather than trying to fix our problem. I asked to speak to the manager. I got a call back from the manager. He said he would look into it and call me back. I asked him to see if he could get us an earlier flight and lounge access as my wife was stuck there with a sleepless infant with dwindling nappies, wet wipes and patience. Nope. No call back. At 5pm I went into the Flight Centre office, angry about their lack of response. The agent claimed the booking all looked OK in their system. The manager said he tried to call me. He didn't - there was no message left, no record of a call on my mobile phone and no record in the call logs on the telco website. The manager and the agent both told me it was a "technical issue with the Air NZ system" and everything looked fine in their system. Air New Zealand and Korean Airlines had both told us it was definitely a ticketing error. I asked Flight Centre to confirm our next set of tickets WLG-SYD-ADL and return ADL-MEL-WLG with Qantas were correct. They assured me everything was double-checked and perfectly OK. Absolute Bull! Not believing them, I called Qantas to check our tickets. Those flights were wrong, too. My infant son had double bookings on 3 of the legs, one as "Infant accompanying adult" and another as "Infant with seat". Qantas told me the ticketing was wrong and we would not be able to check in like that. Qantas said Flight Centre would need to fix these issues. I emailed Flight Centre and told them that they had bolloxed up those bookings, too, and I told them exactly what they needed to do to fix the issues. I asked them to apologise and admit their mistakes. They never did. They were happy to take $000's from us and provide nothing but mistakes, frustration and inconvenience. I feel nothing but venom towards these scumbags.

Negative experience: Not impressed with service. Was enquiring about flights and of course prices the 'millennial' behind the counter (at which I had to stand while discussing options?) was clearly not interested in helping nor wanting to be at work. Her attitude was as if she had to suffer through my questions, came up with 2 prices, that were clearly high. When I literally said 'well I'm better off booking through ***" (a competition company) she actually answered 'yes'.

Fantastic experience: Just walked in and they sorted everything out, got a cheaper deal than we could find and better stop overs. We had a somewhat complex trip with two young kids to juggle so really appreciate how easy they made it.

Negative experience: The agent who served us earlier wasn't really helpful and didn't look very happy serving us. Made us feel as if we were an inconvenience to her. Very bad customer service.