Flight Centre

Negative experience: Booked to uk with rental car for 41days and they mucked up dates Very lucky to get alternative car although flight centre acknowledged mistake only manged to get one day refund We almost didn't get a car!!! What a headache Will book directly with airlines from.now on And will only ever get rental car when arrive in a place

Fantastic experience: Sam in Palmerston North, has been amazing working with us to book our holiday away to Japan. He has been super helpful ensuring we get the best price that accommodates our needs for our time away. I highly recommend Sam in the Palmerston North branch. Thank you so much

Negative experience: I had booked a premium economy return flight from London -delhi- Auckland - Nelson over a year ago. It was in 2 different legs - London -Delhi - London ( BA) and Delhi -nelson-delhi ( Cathay and Air NZ) After I agreed to take the flight and went to pay, I was told they charge $150 or so extra for their expertise. I went ahead with it. My contract in NZ got extended. So I just went on the return to Delhi: and asked them to cancel the Delhi London return as I would return to NZ. They said very little of the flight would be returned, but the tax definitely would be. That would be a few hundred probably. Since then, I have emailed repeatedly, and initially they said it hadn't been refunded. Now , I get no answer. Terrible customer service! I wouldn't book flights through them again.

Negative experience: The worst customer service experienced I've had. Never again and recommend avoiding.The incompetence and unprofessionalism is unparalleled.

Fantastic experience: Great lady we dealt with she was efficient and honest.

Negative experience: Booked a flight with flight centre domestic flight, after that change the date of ticket said again for flight centre services charges… very disappointed

Negative experience: Patchy service; had to cancel international flight, no refund. Buyer beware! House of Travel friendlier, and more efficient.

Negative experience: If we could give a negative star we would. We have found absolutely no financial or any other benefit in booking through Flight Centre. Booking with them has been an absolute nightmare with many tears shed as to how horrible and thoughtless there so called "travel experts" can be. Kim Nagle has been incredibly careless and her lack of proper advice has so far cost us hundreds of dollars, a lot of heartache and potentially thousands as they now wind down the clock til our credit expires. We submitted a complaint to customer relations and they have done absolutely nothing to help us and accept absolutely no fault. I would have been far better off booking directly with the airline and I implore anyone and everyone to never book with Flight Centre.

Fantastic experience: They r good ,I paid my 1st OE off with them over a year

Fantastic experience: in this day and age it's still worth visiting a travel agent. theirs always that little bit of extra info that can make your holiday more enjoyable.

Negative experience: Don’t use Sam at Palmerston North Flight Centre to book your trip. When I sent him emails he never responded. I had to ask him a lot of questions to get any information on Tours that I was interested in. I went to see him last Tuesday and told him I would be finalising my Quote by Thursday of the same week When I went back on Thursday to see him I was advised that he went on leave on the Wednesday so he would have known he wasn’t going to be there to see me on the Thursday but didn’t bother to tell me he was going on leave so I didn’t finalise my Trip. Over all my experience with Sam was very poor he lacks professionalism and communication skills and I’m surprised that he is the Team Leader of Flight Centre Palmerston North. In all my years of dealing with Flight Centre I have never experienced such poor Customer Service as I have with Sam from Flight Centre Palmerston North.

Fantastic experience: I went here to inquire about an overseas trip, and the lady was very very helpful and polite. She said she would email details, and she did. Great follow-up.

Positive experience: Not good parking.

Negative experience: Went in 6 months ago for quote on a trip never heard anything back. Rang up about 10 days ago, left number, what do you know. No phone call back :(

Fantastic experience: Amazing quick service

Fantastic experience: Great service from Kim

Fantastic experience: Great service and very friendly and helpful staff. Helped me out a lot when I was organizing the trip

Negative experience: Don’t ever go here. Not only did Sam never reply to us on time he didn’t give us any head ups and tell us how to do literally anything. Mucked up one of our flights said it was at midnight actually was at 9:30pm, almost missed it, booked us no transport from the airport to the hotel, didn’t tell us that the London eye ticket was actually not really a ticket for that time, we still had to book a time slot so we missed out on that, shortened our japan stay from 9 days like we asked to 7 days, booked us an extra night at one of the hotels and we didn’t get a refund. Before we even went we were under the impression that we had payed for everything then he hit us with $1.5k bill the week before which we payed for only to then find out that’s didn’t even cover everything like the email said it did. He has turned our holiday into something so extremely stressful.

Fantastic experience: Great service

Fantastic experience: I dealt with Ella, she was very helpful and super lovely, I'd happily recommend her to anyone wanting to book their next flights through the flight Centre (the square PN)

Negative experience: Not very welcoming. Just told to go to their website instead. What is the point of them being open

Negative experience: Started off great, Sam sent through details of trip. Before confirming, we decided to tweak the dates a bit. Emailed Sam, no response - thought we'd give it a bit of time as it was over the Christmas period. Emailed a second time - no response. Let a few days go by, then left a VM. We are now at the end of January and still have not received a response. We gave up and went elsewhere.

Negative experience: The moment they received our deposit it was like we didn't exist. Still waiting on a reply sent weeks ago. They have made what should be an exciting family holiday stressful. We have previously used flight center on four other occasions with wonderful experiences each time. I won't be going back and would suggest people look elsewhere.

Fantastic experience: Great friendly staff and wonderful service

Fantastic experience: Really quick and efficient. Sam (guy) palmerston north, was really helpful. Would recommend.

Positive experience: Very polite staff and friendly customer service the best They can understand your dream of flying

Fantastic experience: A shout out to Amy at Palmerston North store. She was really helpful and was able to answer all our questions

Fantastic experience: Very good service from Jordan Cohen in the Palmerston North branch.She was very professional and sorted our holiday out straight away. I would definitely recommend her to deal with. Nothing was too much trouble. A1 Service

Fantastic experience: The staff at Palmerston North are excellent particularly Natalie & Amy. Totally professional and so friendly & helpful. We've booked an upcoming holiday to Fiji and this is the first time we have used a travel agency for a holiday. I would absolutely use them again in the future.

Negative experience: You leave people's personal information out in full view of the public, Then ring the police on the member of the public that exposed you, even though no laws were broken, absolutely ridiculous

Negative experience: Very frustrating when we communicate with the call centre for help with flights already booked through Flight Centre. Only to be told to get in touch with the rep who booked the flight. Staff at Palmerston North office will certainly benefit from customer service training and how to deal with customers politely. Staff do not seem to be interested in the walk in customers at all. Will never use Flight Centre again.

Negative experience: Would rather book my own travel. Completely disinterested staff.

Fantastic experience: Nice personnel

Negative experience: Glad I won't have to go to this place again the woman that served us snapped like a crocodile & talked down to us like children. Flight Centre Barrington Christchurch were far more professional than Palmerston North.

Fantastic experience: Staff are excellent very friendly Sit down they will help you with everything

Fantastic experience: Awesome and Amazing travel prices, service and travel packages‼

Fantastic experience: Fast friendly service. Staff catered to my needs well. I have used flight centre many times in the past and have always been very happy with the service

Fantastic experience: Very helpful staff.

Fantastic experience: Friendly staff. 'Sam' knows her stuff... very helpful... flights sorted no fuss...

Fantastic experience: Great place to book your holiday. Very helpful staff willing to go the extra mile

Fantastic experience: Emily is just the best Travel Agent I've dealt with.

Fantastic experience: Great staff

Negative experience: Rip off, please compare prices online ....

Negative experience: Rude and condescending

Negative experience: Person pleasant but too pushy wanting to make a sale. Did not really know enough. Did not try to get best price.

Fantastic experience: I have lived in Sydney for 15 yrs and most of the time in NZ, and I love the Flight Centre staff booking and organizing my local and international flights. On 12th June 2024, I am flying to manila via Sydney for my 5 months annual holidays. Sad to say the passengers are not packed like in precovid times. Time to write more reviews for Google.

Fantastic experience: Great team! Really opening up the world to the people of the mighty Manawatu.

Fantastic experience: Sam was amazing, keep it up guys

Positive experience: I love our travel agent. We use her for all our overseas bookings now

Negative experience: Poor customer service.

Fantastic experience: Great customers service!

Fantastic experience: Competent friendly service

Fantastic experience: Awesome people to deal with

Negative experience: Would give no stars if I could. Used to be a great travel agent but went in today and was given poor service and rude treatment so walked out. Will find somewhere that actually wants customers who by the way keep them in jobs!

Fantastic experience: Great service!! Our agent Becky was great!!! I hope they keep doing more travel.promotions specially for young couples.

Fantastic experience: The store is very small but the customer service is amazing!

Positive experience: Great service

Fantastic experience: Flight center New Plymouth is great, ask for Lisa, she great and knows what you need to know.

Fantastic experience: Amazing and helpful staff...