Flight Centre

Negative experience: The service advisor very poor knowledge and not helpful

Negative experience: We've purchased a ticket for our parents and paid a selected seat for them so it's convenient for them , unfortunately they changed the seats on the two flights they're in, we've tried to reach flight centre team about this but they can't do anything about it . What's the point of paying extra for seat selection if they will just assign random seats for them? It is very disappointing and frustraiting , next time we'll carefully read the reviews since it's not the first case that this happened with this branch.

Negative experience: We have carefully selected and paid for my parents’ seats for their NZ trip, however, it was changed without any notification. It is very frustrating. Seats were paid for my parents’ convenience. They were sat right next to the loo, where there’s no chance of having their seats reclined and they can’t sleep due to loud noise from the toilets. I don’t see any point in paying for seat selection ‍♀️ Seats were changed at the very last minute, when they’ve already checked in ‍♀️

Fantastic experience: Always happy with the outcome of our travel arrangements at Fight Centre Birkenhead.

Fantastic experience: Very helpful

Negative experience: Absolutely no follow up

Fantastic experience: I want to say huge thank you for amazing customer service to Andy Urwin from Flight Centre Birkenhead, Auckland. He was polite, was listening with respect and has got my needs. I was booking a flight. Explained me how to save money, offered travel insurance and chose the best option, not expensive, bur suitable for me. He didn't rush even it was almost closing time. He has lovely communication skills and reliable person. I am very happy customer. Highly recommended ask Andy Urwin.

Negative experience: Useless

Fantastic experience: Highly recommend Andy Urwin and excellent service.

Fantastic experience: very friendly but Sunday closed

Negative experience: Sent an email didn't hear back

Negative experience: We had booked flights to the UK and specified aisle seat and the seat next to it for my wife and myself.. after double and triple checking with the Birkenhead store employee that he had done this and being re-assured of this, turns out he had booked seats that did not have aisle access but were window and middle seat next to it and the same for the return trip. Not a good experience, a big let down.

Negative experience: Terrible experience. We booked a special flight 6 months in advance to be able to have a long layover and visit a beautiful town. Our flight got reschedule couple of time and we end up getting a cheaper flight with no layover. We lost money and got a awfull online customer service.

Fantastic experience: I would highly recommend Andy Urwin Who was very professional attentive and put a lot of effort into understanding all of my requirements and helping to meet them all along with fantastic communication Andy was quick and reliable when seeking answers for me and keeping myself updated with any changes would totally recommend him Took the stress out of planning a holiday very grateful

Negative experience: Careless

Negative experience: Will take your money and not care about your holiday experience. Our flight from Zante to Frankfurt was cancelled and we were not notified. I asked about why it vanished our airline app and was then told it was cancelled. I asked when it was cancelled and was told it was cancelled 28th May (I enquired about the flight on the 1st June and Andy replied to confirm the cancellation on the 2nd June). When I asked why he hadn’t informed us, he said he was too busy and didn’t apologise for this. He offered us an unreasonable alternative which left the day after our original flight and added 18 hours onto the route. The layover was overnight and no options for accommodation were offered either for the extra night at our departing country (Greece) or the layover night in Frankfurt. We had my sister’s wedding in the UK so this wasn’t an option for us. We had to sort our own flights and it took hours and hours to get emails from Andy, the time zone difference didn’t help but I feel like we were lowest priority despite having 3 days until we were due to fly. We found a flight but due to communication delays we lost the seats and had to book 2 separate flights that had 1 seat each. It caused us issues with transport at both sides. We asked for a refund on the cancelled flight and the connection we would be missing but he told us these were non-refundable and that we’d need to go through holiday insurance. This didn’t seem right since the airline cancelled. We rang the airline ourselves and they said they couldn’t deal with us directly due to it being booked through Flight Centre but we should be getting a refund from them. I passed this onto Andy and he agreed but made us feel again like we were causing problems for him. He basically didn’t want the work of applying for a refund and rather we have the work of going through insurance. We followed up on the trip regarding the status of this refund (We waited 9 days to ask for an update on the 12th June, we knew it could take time) but didn’t receive a response until the 23rd June. Overall this caused us days/ nights of stress and anxiety. We had to stay up through the nights to wait for communication from Andy. We were reuniting with friends and family after being separated for 3.5 years due to covid and were distracted and panicked. Due to having 3 days to pay for new flights instead of the 10 days we could have had, we had to miss out of a group boat trip with family and friends and 2 meals. Our time in Greece was ruined, we were down a large amount of money, nights spent up waiting for emails and made to feel like we were a nuisance. I know Flight Centre has no control over cancellations and these things happen but how this was dealt with is unacceptable. I explained my disappointment to Andy at the end of our trip and have yet to get any correspondence from him. Maybe learn how far a simple sorry can go.

Negative experience: Really bad...not helpful at all... I just want to do some changes on my return flights...they just don't want to deal with that...

Fantastic experience: I would highly recommend Rory Grant who is extremely professional and fast at dealing with my travel arrangements. Thank you Rory Grant for being amazing, thorough and always giving superior service and support.

Fantastic experience: Great team of people here always easy to get booked on to my flights

Negative experience: Long delay in getting back to me.

Positive experience: We decided to use this office as we had received great help before and we were not disappointed. Very smooth and easy booking dor our NZ trip with everything done as we wanted. We will use again

Fantastic experience: I made a booking recently with Korinna at Flight Center Birkenhead and I can't speak highly enough of the service. I was maybe a little complicated/challenging as a customer but Korinna was extremely understanding and patient. 10 out of 10!!!

Fantastic experience: Great service, friendly and patient. Had wonderful phone interactions, but appreciated being able to visit and made to feel welcome and relaxed in a potentially stressful situation. Appreciated bonus travel tips too!

Fantastic experience: I would like to thank Natasha from Birkenhead branch whom I dealt with recently when I needed to make an urgent trip to Fiji. She was very professional, patient and helpful. She spent quite some time on the phone with me to ensure every detail was correct. Thanks Natasha. Kind regards, Sue Spindler.

Fantastic experience: Brilliant Travel Agency - have used them many times over the years and they are excellent. A very happy team who are professional, reliable and able to offer really great deals through their partners and affiliations in the travel business

Negative experience: We had the misfortune to deal with Jenni, who was rude, pushi and kept giving us vague answers when we asked specifics about insurance, fees etc. Will npt recommend dealing with that specific individual. We were so dissapointed that opted to use a diferent branch altogether.