Flight Centre

Negative experience: Not a great experience and I was amazed to see $150 extra charge I get if you charge up to $50 for your service fee but $150 that’s insane. Save your time and go somewhere else with much better options

Negative experience: I was assured my transfers to and from Rome airport were included in the cost of my accommodation. I incurred an additional cost for the transfers and no amount of emailing and phone calls has got a response thus far. If I don’t get the €140 refunded I will see Flight Centre in the small claims court as the additional cost is not covered by Covermore Insurance. Be sure to keep all your receipts for a refund because you will be dicked around to the max even if it’s their property that has invalidated their receipt. It was an eye opener learning how the Flight Centre will draw the business of a refund out. Still I got a full refund eventually. They work on the basis that people are too busy or disinclined to pursue their rights. And the agents operate with impunity so why wouldn’t they. Kia kaha.

Fantastic experience: Very helpful and informative. Will use again

Positive experience: Flight centre is getting hard to deal with in New Zealand

Fantastic experience: Great experience with New lynn flight centre. Taylor is a fantastic agent who kept me in the loop with potential delays like clockwork. Highly recommend.

Negative experience: We usually do our own bookings for overseas trips and decided to take a break from that and go instead to the Flight Centre to see what they could do for us for a spur-of-the-moment 10-12 day visit to Perth and surrounding attractions. Taylor sounded positive and customer-focused initially when she took our requirements plus details and, as we were off to do shopping and she was off the next day, said one of her colleagues would phone us back Friday. She gave us her card and also said she was back on Sunday so we could drop in then if we wanted. No one called Friday. We were busy and unable to drop in Sunday so gave it a day and called her DDI Tuesday morning. Ringing - no reply. We called the main centre number Tuesday afternoon and someone took a note asking Taylor to contact us. No callback. We called Taylor's DDI Wednesday, asked why no one had called and told her not to bother following up - we'd do our own bookings again. I'd worked in customer service for over 25 years and this was a very disappointing experience showing lack of professionalism and care. Pity.

Negative experience: They hardly now what year it is let along finding you the best deal , better off searching google what you want then wait for the adds with better deals to come to your phone

Fantastic experience: I went to the New Lynn branch with my partner,,was sceptical at first from reading the reviews but how wrong i was..it was a pleasant atmosphere .. Our travel expert was a lovely lady named Natasha who made the booking ever so pleasant and covered everything in fine detail..My partner and i left with all the correct information and a sense of security knowing that all qualms were eased.. I suggest if you do want to travel give Flight Centre New Lynn a call and make a booking.. There a great team but Natasha is exceptional...ask for her..!! Thankyou to the team at FlightCentre New Lynn..will return there for future bookings..

Fantastic experience: Went to Newlynn branch didn't have to wait had a very easy experience there with my travel expert Natasha whom was so helpful.. recommend going there early when they open will definitely be going back in the future..

Negative experience: Another money making place. I am stuck with them as I had old balance with them. Very high fees.

Fantastic experience: The agent was amazing and helpful

Fantastic experience: Dielle has been fantastic to deal with. She has been a great help with our trip planning and has been so patient when we weren't even sure what we wanted! She gave me lots of great tips and ideas and she had visited our destination recently which was a bonus. I would definitely use her services on our next trip and will recommend to family and friends.

Fantastic experience: Have used flight center many times. Always good service and no travel issues.

Negative experience: Very pathetic customer service. Every time you go into the store all ladies busy searching something in their computers and never greets any customer. Very rude and arrogant staff in this store. Also their prices are 20-30% higher than whats showing on the airlines website which is highly unfair and rip off. Advice - All customers must check pricing on Airlines website as well as other agents before booking with Flight centre and blindly trusting their prices.

Negative experience: Not impressed. Sat for nearly an hour waiting, clearly I understand it’s a busy time lots of people wanting to have flights booked. But maybe a booking option would be better, where someone is there to greet you, advise the wait time and offer a booked appointment. Instead you leave people sitting for goodness knows how long.

Negative experience: I booked travel return to Thailand for my wife and daughter in law. I noticed immediately the queues and staff apparently not interested in people waiting. We eventually were attended to by Taylor who was delightful and made our bookings for us. The international booking was with Emirates, and everything was good there. The journey required forward booking with a local airline. The airline was Lion Thai Airways. I did not check the airline, and don't think I should have had to. Apparently in Thailand it is regarded as the budget of budget airlines, with the major complaint being cancellations. The booking was made 5 months in advance. Almost immediately we started getting small changes in flight times from Lion Thai Air. Then we got one that had us arriving in Bangkok an hour after the connecting flight had left. That was important because we had to reorganise flights for the next day, and accommodation in Bangkok overnight. Phone calls and emails to Fight Centre were unanswered and we were getting very frustrated, and worried. So I went to the store prepared to wait in a queue again!!! Eventually a gentlemen who appears to be the owner of the place approached us and I told him I was very grumpy. He blamed everything on Taylor being on holiday. Sorry Mr. owner, customers do not get to wait because the person that sold them the ticket is on holiday. Anyway when Taylor got back she organised a new flight. My wife reported the service from Qantas as excellent but that Lion Thai had further very inconvenient delays after she arrived in Bangkok. This airline is not what should be offered for people with connecting flights. So I wrote to Taylor listing our disappointment and suggesting that future customers should be warned of the risks of going with this airline. I would have been happy with an apology and thanks for bringing the matter to our attention. I received nothing, which makes me suspect they intend to keep on selling tickets for this airline to unsuspecting travelers. Either way they get a two stars for a very polite Taylor, and excellent service from Qantas and Emirates, otherwise I would have given them only 1. We will definitely not be going back to this travel agent...I am sorry to say.

Fantastic experience: Great service lovely staff

Negative experience: I never booked the ticket from flight Center I always go to house of travel but this time I decided to go Lynn malI but this time I had a worst experience, Lady was sitting on the chair on the left she didn’t approached very well and with grumpy face also bad attitude She needs to learn some manner and humbleness, I think flight Center needs to send the staff to learn something better. Zero customer service… I will never walk in again…. NEVER

Negative experience: Still waiting to hear from them...

Fantastic experience: Excellent service. Very pleased.

Fantastic experience: Great service

Fantastic experience: Never was a big fan of flight centre as they always charge more for flights than other websites. BUT they offered me a great deal on accommodation. It was so much cheaper than what I had been quoted elsewhere AND included all these VIP perks. Holly Mallinson is a STAR. Pleasure to deal with and very helpful.

Negative experience: I have to say of all the flight centre stores this one has to be the worst in terms of service, reliability and response. In fact, overall, service is poor. They say one thing and never follow up. I have heard from others that they too have experienced the same thing with this same store.

Fantastic experience: Excellent service friendly staff very helpful. Usually plenty of parking. Any problems they go the extra mile

Positive experience: Taylor was so helpful. They work so hard. It was a very lo g wait and they are obviously understaffed

Positive experience: New lynn branch way more customer friendly than Henderson branch. Thank you New Lynn team

Fantastic experience: Flight Vente Lynnmall are fast effecient, patient friendly and helpful for travel and accommodation. I strongly recommend Flight Centre Lynnmall

Fantastic experience: Perfect service

Negative experience: Our motive to visit Flight Centre was to get a holiday package BUILT for us, which seemed to be much of a task for 'Deepti' after 5pm. Every question was answered with sarcasm and to procrastinate the solution. I wish there was a ZERO star as a review!! Flight centre, Newlynn - represented by 'Deepti' spoiled our holiday before it began. Flight centre claims on their website - "We have highly trained, expert teams who are ready to BUILD your dream holiday today." She mentioned she was not there to build our holiday, wanted us to do the research and come back just for bookings. When asked for the significance of Flight centre, answer we got was that she can help us to reschedule things. She gave an excuse about time constraint that they have other customers to be taken care of. They close at 6pm but she asked us to leave at 5:25pm giving the reason she would invest time on us ONLY if we were paying instantly. Imagine the expectation! No wonder this branch has so many bad reviews. High time for head office Flight Centre to train staff in this branch.

Fantastic experience: Very good customer service. All questions answered. Very helpful.

Fantastic experience: The travel agent Brad was top notch as my partner and I were booking to go to Spain in September. He explained himself well and did exactly what we wanted. A 1 service. Highly recommend booking your overseas trip with him.

Fantastic experience: Great experience. Very well looked after.

Negative experience: Wanted to book a ticket from London to Ireland. We thought we would be in and out. The guy who dealt with us showed us the ‘only ticket’ available which was about $1000. We were surprised, and asked if that was the cheapest available. He then clicked a button, and showed us the exact same flights for $800. This is an hour and half flight. We decided not to go with them, and tried ourselves when we got home. We found flights, and ended up getting coach transfers included, for $400. The price went from $1000 to $400. The whole encounter reeked of scheming commission workers. We expected to pay a bit extra for them going to the trouble of finding the bookings, but not 150% extra. It felt like the person we dealt with knew that they were keeping the cheaper flights from us to line his own pockets, and because of that they lost our money and our trust. We have booked big trips in the past with flight centre, and the extra you paid did feel worth it. But please very wary for scheming money grabbers like the one we dealt with.

Fantastic experience: Dielle was so lovely and she had great customer service. The man who gave my e-tickets was very friendly too. Would highly recommend this flight centre.

Fantastic experience: Brad at New Lynn one of the most helpful people I have ever dealt with regarding travel. 10/10

Negative experience: Customer service doesn't exist here. Walked into New Lynn branch. They didn't even say hi and wouldn't acknowledge that I exist. Some are on their computers with no other customers with them. They knew I was standing there at the entrance and they did make a quick eye contact. But no greetings. I was just standing there waiting to be served. Even if they were busy, a normal person will say hello and please wait. No communication.

Negative experience: I'm still waiting for my electronic ticket I booked on the 4th March. I was told i will b getting it the next week still didn't hear anything.I forgot to request halal meal.

Fantastic experience: Best place to buy your tickets. In unforeseen circumstances they are taking care. Peace of mind.

Positive experience: Rang and spoke with Brad who was very helpful with advice re travel in these Covid times

Fantastic experience: Very good customer service and very helpful too.

Negative experience: Not that helpful.. And if u get stuck in another country they wont help you.. Buying ticket thru them to save time n money.. Choose carefully and ask all the obvious.. No matter how trivial.. Remember they there to serve you.. Once happy with travel purchase bon vage

Fantastic experience: Very helpful

Fantastic experience: Excellent, fast and friendly process. Staff are great and explain in detail regarding flights and finding cheap flights to suit your budget. Would highly recommend to others. AAA+

Fantastic experience: Have delt with Nat previously and Rhea just recently. Amazing service, good price, got me good seats and insurance. Highly recommend these people instead of online.

Fantastic experience: Great service - could not use my gift card because of covid and needed to extend the expiry. Very easy process and great customer service. Thank you for being flexible because of Covid

Fantastic experience: Loved she was very patient and lovely lady Gave me the best deal..

Negative experience: dealt with a woman named Narelle or something, she was an absolute bench. I am glad to see she's not working there anymore but I had my run with flightcentre. I am always booking trips myself.

Negative experience: Absolutely hopeless customer service and looking to charge way more than actual prices. You aren’t missing anything by not supporting them. You’re better off booking your own tickets

Negative experience: I went to flight centre new lynn branch today. There was one gentleman in the store who was arrogant and unprofessional. He failed to a knowledge that a customer had walked in and l stood there for a good 5 minutes with not even a word or gesture from him that someone is coming to help. A lady then came from the back and managed to assist and in the process the gentleman interjected our conversation yelling from his corner. To my surprise my conversation was going well with the lady who was explaining to me yet he ignored me in the first instance. That was so unprofessional to scream/ yell at a customer especially when all was going well with his colleague. I will never go back to that store and would never recommend anyone because of that behaviour. I will stick to other branches where customers are treated with respect.

Fantastic experience: I just returned to Auckland from Hawaii. I would to take this opportunity to thank Vae Matatia for organising such a great wonderful trip to Hawaii. I was staying at Aqua Palms Hotel in Waikiki. The hotel I stayed was excellent including the staff and hotel management. Vae made my holiday a memorable one. Everything was organised beautifully and I had a marvelous time on my shoe string budget. The tours were great. Thank you again Vae for making my Hawaii holiday a memorable stay one I will not forget at all. I will not hesitate to recommend Vae M from Flight Centre New Lynn to all my friends and family. Mahalo Vae

Fantastic experience: Great service from Lynnmall Branch. Travel agent Fee is lovely and very helpful.

Negative experience: I went into flight centre at Lynn Mall today. There were 4 staff working whilst 1 staff was dealing with customers. When I walked in the girl on the left looked at me and couldn’t look away faster as she kept sipping on her coffee with her arms folded. The other 2 guys just pretended they didn’t see me! The guy in the foreign exchange money hut was in as much shock as me. I was actually that shocked I just walked out without saying anything. Anyway, safe to say I will not be going back there again. I should’ve went to the Milford brach who are always happy to help and where I usually book my flights. I ended up booking my flights and accommodation with house of travel who were happy and had the most amazing customer service. Sort your staff out!

Fantastic experience: Friendly staff. Good service.

Fantastic experience: Dielle is a superb agent at Lynnmall Branch. She is extremely knowledgeable and predicts question. She has great strategies for getting best value.

Fantastic experience: Helpful staff

Fantastic experience: I have dealt with Ruth Manly at Flight Centre LynnMall for 6 years now for all our family travel needs. From the get-go she was very attentive, personable and listened to exactly what we needed. Ruth has always fully customized all our trips to meet our personal travel needs effortlessly. All recommendations for accommodation and tours has been spot on and she would only recommend what she knew we would enjoy. We have always been happy with the level of customer service she has given us and always love going in store to see her and her beaming smile. She truly does take the hassle out of making travel plans. I would highly recommend Ruth to anyone looking to go abroad. Monique

Fantastic experience: Fantastic customer service at Flight Centre Lynmall! (the shop inside the mall). Have dealt with Ruth Manley for years now for multiple overseas holidays, her approach to detail and communication is top notch ! I can leave everything completely in her hands to organise from the flights and accommodation to insurances, transfers, booking shows etc, the lot! I know I will always get the best deal and the best customer service through her! 100% recommend. Very reliable, friendly and experienced Travel Agent.

Negative experience: The flight centre outside poor customer service didnt acknowledge that were waiting for half hour so i went to house of travel..also didnt know there was flight cwntre still in thw mall other wise would of went there

Positive experience: Travel agents in Lynn mall.

Negative experience: Do not use this store !!! These pigs promote the cruelty of animals! Absolutely disgusting !!!!

Fantastic experience: Outstanding service, will deal with them again.

Positive experience: Good service helpful they gave good reccomendations and brochures to take home.can get busy

Fantastic experience: Huge shout out to the great service received from your consultant Fred Bartle .He really went the extra mile for us ,very friendly and approachable .He seemed to understand exactly what we wanted from our holiday .Would definitely go back to Fred for our next overseas holiday .Thank you Fred at Flight Center .Cindy Campbell.