Trips n Tours Ltd

Dear Nazmus, Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent experience with us fell short of your expectations. Upon investigation, we found that your family of four had booked oneway tickets under reference number 5E8JTZ, and your own ticket was booked under reference number 5E9EN3. As a result, there were two bookings made for a total of five passengers. We apologize that we were unable to offer you the same fare for all five passengers together, and we did advise you of this at the time of booking. Please note that each individual passenger will have their own unique ticket number and there are no exceptions to this policy. Regarding seating arrangements, please be aware that it is not guaranteed that all passengers will be seated together. This is because seat availability is dependent on a number of factors, including the number of passengers on the flight, the number of seats available in each section of the aircraft, and any special requests made by other passengers. You also mentioned that the flights were fully booked, so it's possible that the five seats were not available together. However, please note that the airline's seat allocation for economy class is typically either 3-3 or 2-4-2. We hope this information clarifies the situation, and we appreciate your understanding. Best regards, The Customer Care Team

Dear Gaurav, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the delay in your refund. As you are aware, your refund was processed in October 2022. However, we understand that the delay in receiving the refund was frustrating for you. Please note that your ticket was issued by Thai Airlines and, as a travel agent, we sell tickets on behalf of airlines and are required to follow their published policies. Due to the COVID-19 pandemic, Thai Airlines was facing significant challenges and was not in a position to provide refunds to passengers. We understand that you may have had to communicate with them multiple times regarding your refund. Until they had provided the refund, we were unable to process the payment for you. We appreciate your patience and understanding during this difficult time. We are glad to hear that you have received your refund and hope that you are satisfied with the outcome. Thank you for choosing our service, and we hope to have the opportunity to serve you again in the future. Best regards, The Customer Care Team