Flight Centre

Fantastic experience: Kaci has mad skills getting me a cheaper and more convenient flight to and from Germany! And that’s while the prices are still on the rise! Promotion! Payrise! Whatever she needs? Give it! Not to mention, the service and the customer interactions were absolutely on point! Sincerely 10/10

Fantastic experience: Thank you Kaci/ Flight Centre Riccarton for helping us today with the air tickets and accommodations. She’s absolute amazing with lots of experience! Really recommend.

Fantastic experience: Kaci has been amazing in helping me book and prepare for my overseas holiday. She's always happy to answer any questions and responds super quick as well! Highly recommend her (from the Riccarton branch)

Fantastic experience: I cannot speak more highly about the service provided by Jassu Singh. He went above and beyond to ensure I received a refund from the airline. Thank you very much Jassu. Alan.

Fantastic experience: Had an amazing experience with Chris Wayne at Flight Centre Riccarton ! Was able to help me with everything I needed ! Definitely recommend to anyone !

Fantastic experience: I had to book a flight urgently and Grace Lloyd Forrest looked after me. She was compassionate and her service was exceptional. She sorted out flights in record time. What an amazing professional lady. I will definitely be booking with Grace again. She is a huge asset to your company

Negative experience: I do not recommend purchasing the Flight Centre gift card due to additional fees. It can be disappointing to receive a gift for occasions like birthdays or Christmas, only to find out that extra fees apply when I use it to book the flight. (I got the gift for my birthday present).

Negative experience: Maybe because it's Sunday at 10am! Greeted by a very rude travel agent, assuming we have never traveled overseas in our lives before.

Fantastic experience: Our recent holiday was organized by Charlotte Asher we could not have asked for a better travel agent. Charlotte set up the cruise the flights airfares for our dream holiday, unfortunately the cruise ship we were on broke down four days into the trip, which of course it meant we had to arrange new flights to get that home again. Just through emails Charlotte was able to organize Flights for us to arrive home. As we were to be compensated by the cruise company Charlotte handled all this part of the refund for us. I can not speak highly enough on the effort she went to to make the experience seamless. Charlotte is not only a great team leader, but she has a great team around her. So thankyou to you all. We will be using Charlotte and her team for our next great adventure coming up soon.

Fantastic experience: I have been dealing with Grace Lloyd-Forrest the past week or so. I honestly don't know where to start but all I can say you have been truly amazing, very prompt with your response and truly have tried your very best with finding the best deal for our family. We will definetly be back to you wouldn't go anywhere else. Keep up your amazing exceptional customer service.

Fantastic experience: Kennedy was fantastic when we were booking our USA holiday. She booked flights, accommodation, car rental and insurance. Everything done in one easy step and nothing to worry about other than getting to the airport on time. She was super friendly and helpful. Thank you so much for helping make my trip of a lifetime perfect

Fantastic experience: A very efficient service. Grace at Westfield Riccarton was super friendly and helpful.

Fantastic experience: Grace has been such a great help for organising my Dance studios Asia Tour trip! She went above and beyond for us and took in all our preferences, definitely will be working with her again for our future trips!

Negative experience: Flight Centre only book tickets any complicated issues come up that's a customer problem at customer expense they just do what you could on Webjet yourself and was hands of it need proof check the response it will be passed on to customer relations not themselves I store

Fantastic experience: Kaci has been an absolute star. She has helped me with all queries and has come to my rescue. Highly recommended speaking to Kaci regarding all things travel.

Fantastic experience: A massive thank you to Grace Lloyd-Forrest from Riccarton (Westfield Mall) branch, who made the process of booking flights back to New Zealand for the first time in 4 years seamless. Answering emails extremely quickly and always looking for the best deals for my family, Grace was the friendly voice at the other end of the phone/email to talk through any questions I had. Travelling with my husband and our 2 children, Grace was able to find two sets of flights to suit our needs so my husband could return earlier to the UK for work whilst we enjoyed an extended stay with family. Really appreciate everything Grace has done to ensure our flights go smoothly next week. Would recommend Grace to all, as someone to contact to assist with your travel needs.

Fantastic experience: Great, helpful and friendly staff thank you x

Fantastic experience: I was treated much better here than I was at northlands

Fantastic experience: Excellent service. Ps, just been in again today, 2nd March 23, got my ticket overseas sorted. Grace as usual has been marvelous.

Fantastic experience: My partner and I were in a desperate need for a holiday but we both are useless at planning things We went to flight center riccarton and we meet with Chris. He was absolutely amazing! Made the process super easy, gave us amazing recommendations and answered all our questions we had. Definitely recommend going here if your like me and suck at organising and planning things because the process was stress free and easy! You rock Chris!

Fantastic experience: Excellent service

Negative experience: Useless branch

Positive experience: Nice helpful staff

Negative experience: More interested in playing with there phones and talking to each other than talking with a customer

Negative experience: Worst customer service ever. Even if the agent is simply sitting on the desk they won’t acknowledge the presence of customer and keeps waiting for long time.

Negative experience: Unprofessional staff undertrained .one staff member rude and unhelpful.felt like once the service fee was payed flight centre didn't want to no.some documents not given re transfers.asked for pool view not received in on check in .no help with covid apps.told didn't need a visa when in fact we did don't think we will use your services in the future

Negative experience: Would not recommend using flight centre riccarton, once they have your money they have no further interest in you. Customer service haven't got a clue so if you have an emergency don't bother ring there after hour service. Scattered seats throughout the plane and 8 year old granddaughter seat no where near her parents Air zealand came to the rescue, consumers be warned book all you flights and hotels yourself One you can deal with airlines yourself instead of having to go through flight centre to be told nothing we can do.

Negative experience: Went in there 5:10 pm to book a holiday. Told us that they were closed. Doors half down at this time tho hours advertised as closing at 6 pm. When I pointed this out she argued that they were winding down to close. Customer service non existent, so customers left to go elsewhere!!! Won’t be back. You need to employ staff who serve customers not self serving.

Negative experience: I don’t expect gold class service, only to do the basics of customer service right. However the service received from Grace at Riccarton mall has fallen well short. Would highly not recommend her, I even gave her all the details required and what I wanted etc but she still managed to screw it up.

Negative experience: For the first time in my life I decided to go to a flight agency - NEVER AGAIN. TL;TR: expensive (almost 50% over competitors), agents can be rude and they lie. (*) I recommend reading the last paragraph I write as a software developer. OPINION: Their "the cheapest" prices are spoof. Agent found "the cheapest flight" for 4600NZD/pp from Emirates. Before coming, I checked sky scanner (ss) which I trust as a long-year user with no issues ever, 3200NZD/pp from Emirates - almost 50% price difference! Not at any point I stopped being calm but the agent being told about my finding they: a. ridiculed ss calling them a scam, b. ridiculed me for saying I was on the Emirates website - "you've been to a scam website", c. raised their voice as they were talking to me, d. became rude. They must be right because otherwise they lose their jobs as agents for website such as ss. Finally, it was hard to talk with them face to face, saying politely, their breath was not fresh. I went out, no worth my time. I bought tickets via ss directly from Emirates for 3200NZD/pp. (*) HOW Flight Centre MOST LIKELY OPERATES Their system searches airlines' websites and have two prices: a. the cheap one, like one I got via ss, which they hide from you, b. available to everyone on airlines' websites but much more expensive which they show to you as a proof what you pay them for. The difference between them is their profit and your huge loss. I think agents don't have any idea how their system operates, they have their salaries and who cares how the money appears...

Negative experience: Very unprofessional travel agent I ever used in my life... They had done big mistakes in 2014 and ruined my journey and said that wasn't there mistake... After 7 years I have give them another chance and they done same again..that was terrible experience in airport early in the morning.. I just missed the flight with my family.. This is terrible, nasty... Unprofessional travel agent and I wiil never used again.. Not recommended at all.. I'm not joking Don't even try.. But 24 hours customer service lady was really good and helpful... She helped me to sort out the problem.. But that problem should not happen in first place..

Fantastic experience: Recently, my family of 4 used Flight Centre in Riccarton Mall to book all of our international and domestic flights to and within Australia. Charlotte Asher was our travel agent and is a very knowledgeable and capable agent with a great deal of experience and is clearly very good at her job. Not only did she manage to get better prices for us for our international flights than prices I could find myself, but she also managed to get the price of the domestic flight within Australia inside of our budget which was a huge bonus. Charlotte is very perceptive and made sure she took care when organising our in-flight meals, including accommodations for my strict dietary requirements. Overall we had an extremely positive experience, and the whole process was made very easy by Flight Centre, and in particular, Charlotte who was wonderful.

Negative experience: No help with virgin credit told to do it myself and they're the ones who did bookings. So yes I emailed as per their comment to email them and got a reply. In my email I asked if they could help as we still needed to get to Australia to use our credits. This wasn't even mentioned from them so yet again disappointed with service so won't be dealing with them again. Looking forward to dealing with house of travel in the near future

Fantastic experience: Jaron is a very professional travel agent who is understanding and personable. Despite our group changing our minds about our travel plans quite a few times, Jaron was very patient and helpful throughout all of it, and gave us great travel advice. He was always on the lookout for low prices for us too. We had a blast in Japan! Thank you so much for your help! We will be back for your services in the future.

Negative experience: Poor service. Their helpline doesn't help much about visa requirements. They asked to visit the store but its too crowded and waited for more than half an hour.. their staff is too slow. Sometimes, sorry does not work. And stop saying ppl "thank you for your patience" starting thinking about customers and adding a workforce when you see the need.

Negative experience: Very unprofessional staff. They must hire more people to service the customers. They are just busy on their computer and phones and even not welcoming you. I went two days in a row and waited for more than 1 hour and the lady said that she is on a call and can not advise me anything, with a very unpleasant tone of voice. Such behavior and poor management gets the business down, owners should get aware about what’s happening in their store. I was with my friends to book 8 tickets, but such behavior changed our plans and we used a different travel agency. Not good for business.

Fantastic experience: Charlotte Asher and Chris Wiley turned a bad experience with the centre into a very positive one. They were helpful, kind and understanding. Made the travel experience a breeze. Also Aylish Gaines- excellent to deal with. Very happy.

Fantastic experience: Pleasant experience with Chris. He was always able to fit me in at multiple requests and gave me some great travel tips. He eased my worry’s each visit and simplified things I had over complicated in my head. Thanks!!

Fantastic experience: I’ve had a fantastic experience at flight centre booking my holiday to Fiji. Chris has been super helpful with the entire experience and has made booking our holiday hassle free. I highly recommend x

Fantastic experience: Always helpful friendly Staff.

Fantastic experience: Just wanted to say a huge thankyou for the customer service from Grace at Riccarton Flight centre ! . Overseas Holiday plans are truly a special time and even though I wasnt booking heaps of flights Grace was genuinely excited for me . Both written and phone call comms were spot on and i believe I have the best deal with the best agent . Bring on Bali and Thailand 2024

Fantastic experience: I had an exceptional experience working with Grace, my travel agent, for my recent Bali trip. She expertly arranged my flights, taking into consideration my preferences and travel dates, resulting in a seamless and convenient itinerary. Her excellent communication and attention to detail made the entire process smooth. I was impressed by her dedication and warm attitude. I highly recommend her services to anyone seeking a top-notch travel agent.

Fantastic experience: Charlotte Asher and Chris Wiley turned a bad experience with the centre into a very positive one. They were helpful, kind and understanding. Made the travel experience a breeze. Also Aylish Gaines- excellent to deal with. Very happy.

Fantastic experience: Amazing

Fantastic experience: Very helpful and gave us a great deal.

Fantastic experience: Absolutely 10/10 Service! The beautiful Kaci served us in the Riccarton Branch. Very knowledgeable and friendly. Listened to all our wants and needs. And surpassed our expectations!

Fantastic experience: Very good nice people specially liyana

Fantastic experience: 29th May 2023 had my best travel shop experience in 30+ years at Riccarton Mall with Yana Korenkov and the team organising my international flights. Yana was very personable, genuine and helpful. The team around her were friendly. The store's atmosphere was light and welcoming, which was great for someone like me looking to happy traveling.

Fantastic experience: Not that much staff but they do great work

Fantastic experience: First time using a travel agency and it was a great experience, the process of booking cost effective flights was made easy. Special thanks to travel agent Grace at the Riccarton store who helped me find what I was looking for. So easy! Will book through you again.

Fantastic experience: Great service from Chris at Flight Centre Riccarton. Not only did he help plan out our trip (and deal with my immensely specific requests) but he advised a great itinerary and got us an awesome deal on flights. We had an amazing trip. We had a snafu with the rooms booked for fewer people than were in our party (via a third party Flight Centre use) and Chris was awesome at mediating this issue and securing us a refund. He was always friendly and mindful of our time and I really appreciated how he made a stressful situation with the rooms a lot less stressful from afar.

Positive experience: Pretty average service. 2 days in a no acknowledgement when you walk in the door. Too busy on their phones and computers to even say "welcome, take a seat - we will be with you soon" (whilst serving no one might I add) just sitting ignoring you and the other 10 people waiting to be seen with alot of confusion from customers on what to do. Once we Sat down with a representative she was efficient and helpful also very friendly and knowledgeable. Maybe a bit of practice in acknowledgement of customers when they arrive would be good.

Fantastic experience: Thank you so much Chris! you really got stuck in and found us an amazing deal at a unbelievable price. This was our first time using the riccarton branch and we look forward to using riccarton again

Fantastic experience: I do not usually write reviews but i wanted to share my experienced with this travel agency. Look for Sharlotte Mackenzie, she is the best agent ever. she is someone that others in her profession could learn from. Did my booking last year November for May 2023 flight that cost 6 grand and we found out after a month that my wife is pregnant. Flight Cancellation is not an option because of the cancellation fee as well as rebooking. Sha (Sharlotte) find a way to help us get our money back in full. She looked after us as if we were her family. Keeps us updated. From the moment you enquire you know your in good hands. Highly recommended.

Fantastic experience: Recently, my family of 4 used Flight Centre in Riccarton Mall to book all of our international and domestic flights to and within Australia. Charlotte Asher was our travel agent and is a very knowledgeable and capable agent with a great deal of experience and is clearly very good at her job. Not only did she manage to get better prices for us for our international flights than prices I could find myself, but she also managed to get the price of the domestic flight within Australia inside of our budget which was a huge bonus. Charlotte is very perceptive and made sure she took care when organising our in-flight meals, including accommodations for my strict dietary requirements. Overall we had an extremely positive experience, and the whole process was made very easy by Flight Centre, and in particular, Charlotte who was wonderful.

Fantastic experience: Our travel agent was Charlotte at Riccarton Flight Centre and we are so grateful for all the work she put into our long awaited family holiday to make it a memorable trip. Everything we wanted to do on the trip was no problem for her, all our flights were no hassle and she was always just a quick email away with any queries we had. Would recommend Charlotte to anyone.

Fantastic experience: Staff is expert in what they do and customer service is good.

Fantastic experience: Grace at Riccarton branch was great. Awesome experience, thanks for your help!!

Fantastic experience: Jaron is a very professional travel agent who is understanding and personable. Despite our group changing our minds about our travel plans quite a few times, Jaron was very patient and helpful throughout all of it, and gave us great travel advice. He was always on the lookout for low prices for us too. We had a blast in Japan! Thank you so much for your help! We will be back for your services in the future.

Fantastic experience: Staff are friendly helpful and amazing

Fantastic experience: I love the service provided when I booked my flight ticket! Thanks for that!

Fantastic experience: Came in just before closing, they were very helpful and got my travel plans sorted quickly and gave me some good tips on traveling.

Fantastic experience: I do not usually write reviews but Grace was fantastic, she is someone that others in her profession could learn from, she listens to what you actually want instead of telling you what you cannot do and then she tries her very best to get you what you want at a fair and reasonable price. I had personally spoken to 7 different travel agents in Christchurch and my advice to all 7 is get some training from Grace, they were either rude or just no helpful at all. Grace thank you so so much for making it easy and enjoyable, we will be back for future business that is for sure.

Fantastic experience: The person at Flight Centre made it do easy to book the plane tickets will go back there again

Fantastic experience: Kennedy Braxton was very friendly and helpful.

Fantastic experience: Love how easy it was to book my tickets on there website I would recommend it to whanau and friends that travel more then I do

Positive experience: Very good service

Negative experience: Fraud

Negative experience: Bad service. Not taking care of customers

Positive experience: Information was clear and concise for my inquiry. A good experience overall.

Negative experience: Not a good visit at all ratshit still haven't got my tickets and it's been 3weeks the service was stink dumb assistance won't be going there again in riccarton Christchurch

Negative experience: Very poor ,too long wait times just to answer a call., unusual considering travel has been zero over the last 2 years.

Positive experience: They called me back, by which time I'd gotten the information independently. Information that should have been supplied on booking.

Negative experience: So slowwwwwwwww , came here two weeks ago with a promise that they would email me my itinerary but still nothing after contacting them again.

Negative experience: The worst client service, the agent abbey clark I have never felt so humiliated before. I came to flight center to get a travel quotation, but I got the WORST customer service ever. So bad that when i was checking the trip details, ABBEY CLARK told me to leave so other customers can come. Is this becasue I'm a migrant? well, migrants come to NZ to do tourism. This girl treated us like rubbish. I don't want to believe that this is the policy of Flight Center, but certainly, I will not recomend coming to the Ricarton branch to anybody. No one deserves beign abused by one of the staff.

Negative experience: Never posted a review before but thought this might be useful for you to make sure you can improve your service. I went in a week or so ago to get some overseas flights and got quoted ~$5,500 (which is more than $1,500 from what I was looking at online). I had given a lot of suggestions (i.e. looking at different cities to fly in and out of, different dates etc.) but the lady at the desk just did not seem like she could be bothered to help in the slightest. I ended up going to House of Travel just across the road where they found the required flights (with Qatar Airways) for me for $3,700. I'm sure you have access to Qatar Airways flights as they fly all over the world so I'm just baffled as to why I got quoted almost $2,000 more at your centre?

Fantastic experience: Love this place helped me out exceptionally

Fantastic experience: Staff great service excellent.phone management outstanding.

Fantastic experience: Knowledgeable and friendly staff, felt like I was in good hands

Fantastic experience: Sharlotte was amazing to deal with, though I have had dealings with several other team members such as Joe and Polly, and I literally cannot fault any of them, they all looked after me as if I were their own client. Polly runs a great team here and from the moment you enquire you know you are in good hands! See you next time, looking forward to our cruise!

Fantastic experience: Polly and her team of professionals always go the extra mile to help all of their clients. Thank you very much for assisting me!

Positive experience: Helpful. Excellent service.

Fantastic experience: The lady was amazing

Fantastic experience: Very helpful, many thanks

Fantastic experience: Very helpful service.

Negative experience: I cannot believe how flight centre has handled Covid and dealing with flights. Constantly being told incorrect information and then being told I am incorrect when they don't have the correct information. Left with no replies. Very disappointed in this store and the hornby one. Been moved around at least 4 people now. Never using flight centre again. I recommend house of travel.

Fantastic experience: Our agent is Polly , even though we were canceling our holiday. She made it as always a pleasure.

Fantastic experience: Nothing was a problem, gave great options happy with the outcome.

Fantastic experience: Excellent service... and yes I got the lowest price for my airfare, so super happy about that

Fantastic experience: David is great to work with. I usually try to do a lot of travel bookings online myself but David was able to point out things I never thought of and how I can save money. Looking forward to seeing live the Italian F1 later this year!

Fantastic experience: paid back my tickets after virus stopped all.8 months later but repaid. never had bad service from them yet. this would have been 3rd trop away throu them.

Negative experience: Wasn't there as was closed

Fantastic experience: Excellent service!!! I would recommend for everyone. We got very brilliant idea from one of the team members!!! Will be back definitely.

Fantastic experience: Caitlin Bardell is extremely attentive and has a lot of knowledge. She made booking my holiday an absolute breeze :)

Fantastic experience: Great people. Caitlin is great. Very organized, friendly and super helpful. Was awesome in helping us plan our holiday!

Fantastic experience: Lou McKay, travel agent did a wonderful job and was extremely nice and friendly.

Fantastic experience: Good

Fantastic experience: Thanks for planning my honeymoon to Fiji. It was perfect!

Fantastic experience: Super helpful staff, made booking our trip away a breeze. Thanks

Fantastic experience: A for Service, but that's about it. Lucky we did a bit of fishing around on the internet for accommodation and flights before hand , managed to save $1000.00 on the original Quote. To anyone going through a travel agent have quotes first or you will get an a hole burnt through your wallet , call flight center Highest prices Guaranteed !