YOU Travel Bethlehem

, 3110, Tauranga

3110, Tauranga
07 579 3431

Opening hours

  • Monday: 9:00 AM – 5:30 PM
  • Tuesday: 9:00 AM – 5:30 PM
  • Wednesday: 9:00 AM – 5:30 PM
  • Thursday: 9:00 AM – 5:30 PM
  • Friday: 9:00 AM – 5:30 PM
  • Saturday: Closed
  • Sunday: Closed

MEMORABLE EXPERIENCES - We are all about creating that extra special experience for the discerning traveller who appreciates the extra value we bring.

EXPERT SERVICE - Our experienced consultants will design the perfect package tailored to you and the holiday you know you deserve.

TRAVEL SECURITY - As an accredited, award-winning agency, you know you will have the best possible support and service no matter what happens.

CRUISE IN STYLE - Our CLIA Accredited Cruise Master Consultants are trained to ensure you are booked on the best cruise for your requirements, and nothing is overlooked.

CORPORATE TRAVEL EXPERTS – Your business is our business, and it is our job to make your business travel itinerary comfortable, easy and stress-free.

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YOU Travel Bethlehem: Reviews

4.4/5 (25 Reviews)
Lorraine Membery 1 year ago

Fantastic experience: Absolutely brilliant service thank you so much

Laura Andrews 1 year ago

Fantastic experience: Cathy has been incredible to deal with! What a fantastic travel agent to be working with! Everything has been arranged so easily for us. Can't thank her enough!

YOU Travel Bethlehem

Thanks Laura - We really appreciate your wonderful review. I will share this with Cathy and the team as I know they will love to read it too.

John Peters 1 year ago

Fantastic experience: Amazing experience, wonderful food, excellent service

Sandra Bloxham 2 years ago

Negative experience: Was treated like an idiot and spoken down to. Definitely do not recommend. Absolutely no customer service at all

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YOU Travel Bethlehem

Hello Sandra Bloxham. Just to be clear about what happened here. All customers are asked to make an appointment before visiting our store as we are unable to deal with walk-in meetings. Despite this being clearly advertised on our store window and online, you demanded immediate service without any prior appointment, then returned to question what was provided. You clearly did not agree with (and was not happy with) the information provided, even though it was verified as correct. We appreciate your review is a response to you not being happy with the answers we have given. However, we stand by our customer service and the fact that we did our best to respond in a timely manner given the last minute nature of this meeting.

anita kelly 2 years ago

Fantastic experience: We booked our trip to the UK and Bali with Kay, she was most helpful, especially with options of flights and recommended a hotel in Bali (we were staying with family in the UK) As I was using a walking stick when we met her, she suggested that we request assisted travel for a wheelchair and transport through the airports, this turned out to be extremely helpful as some airports were a long walk from the plane to immigration. The holiday was a complete success, all due to Kays knowledge and experience. Hence to say that we will book with Kay again for next year. Thank You. M & A Kelly

YOU Travel Bethlehem

Thanks Anita for the wonderful review! It is especially nice to hear of your personal experience for others concerned about accessibility and mobility when travelling. Thank you for sharing this with us.

Donna Edwards 2 years ago

Negative experience: We certainly will not be using again or recommending this office to anyone. The woman we dealt with was so rude. She never smiled the whole time we were there and spoke to us like we were idiots. As a family, we travel on a fairly regular basis and have dealt with many travel agents , never, never have we been treated so poorly. Needless to say we will be taking our future business elsewhere.

Stewart Lorimer 2 years ago

Fantastic experience: First time using this Travel company, but, very positive initial contact. Currently liaising with Alison who is professional & knowledgeable on international travel.

YOU Travel Bethlehem

Thanks Stewart - We really appreciate you taking the time to give us a review.

Neville Henderson 2 years ago

Fantastic experience: Kay arranged a wonderful holiday for us in Rarotonga. She recommended that we stay in the Nautilus at Muri Beach. The accommodation was first class and the staff were very attentive and helpful. Kay also helped us with the paperwork re the Covid 19 restrictions and was very patient when we were not sure about the procedure. We had a great time in Rarotonga and will have many happy memories . Thank you Kay and your team.

YOU Travel Bethlehem

Thanks for the wonderful review! We really appreciate you taking the time to share your experience of our service.

Carolyn Buchanan 2 years ago

Fantastic experience: Excellent service from Kay Rogers. We sadly had to cancel our cruise due to illness but Kay made the whole process of cancellation & refund as stress free as possible Highly recommend

YOU Travel Bethlehem

Thanks for the wonderful review Carolyn. We really appreciate you taking the time to share your experience in booking with us. Thank you.

Anne Moffatt 2 years ago

Fantastic experience: Thank you so much Kay for arranging our holiday to FiJi. It was absolutely what we needed. Your suggestions were perfect for us. I look forward to the next trip.

YOU Travel Bethlehem

Thanks Robyn. Will pass your message onto Kay, and thanks for leaving such a great review.

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Tauranga Windsurfers 2 years ago

Fantastic experience: Such an awesome team, providing a fantastic service to our community. We are very happy to recommend!

Steve 2 years ago

Fantastic experience: We have just finished a 3 week trip around Tasmania. Kay arranged awesome accommodation for us on this trip. Everything went smoothly with no problems from seeing Kay initially to getting home (other than the AKL airport shambles on return which she had no control over). I highly recommend YOU Travel Bethlehem.

Julie bradley 2 years ago

Fantastic experience: Using John from You at Bethlehem was the key - he sorted travel and flight cancelations and changes - in past did all on net - no more - the airline world has changed so we used and will use someone with knowledge

YOU Travel Bethlehem

Thanks for the great review Julie!

Kay Hammer 2 years ago

Fantastic experience: For many years (over 10 years) we have had great trip experiences because the team at YOU Travel take special care to ensure that our Travel arrangements go to plan. We can highly recommend Catherine Memberry and Kay Rogers as top Operators and owners of YOU TRAVEL Check them out. You wont be disappointed.

YOU Travel Bethlehem

Thanks Kay. We really appreciate your review and will share this with everyone today.

Mark LANGDON 3 years ago

Negative experience: Sent an email and never got a price nor a reply. Eventually it was found in their junk mail 8 days later just after I posted a 1 star review. Certainly not the 5 star business they claim to be. Evidently i was accused of an outright attack on their business? Beats me?? To top it off they no longer wish to give me a quote nor do they want my custom. Our family has spent tens of thousands with their business over a period of 10 or more years I'd be happy to go somewhere else to spend my money for a business who deserves it. Turns out their 5 star business is not what it's made out to be. I'd give them a wide berth if considering booking tickets and go somewhere where the owner isn't moody and accuses customers of being wrong before finding out the cause. Extremely unprofessional.

YOU Travel Bethlehem

Hi Mark. Where did you send your email? Maybe the email address you've used is wrong? I've double-checked with all our consultants here and no one has received any email from Mark Langdon. If you can please let us know the email address you sent this to so we can get this sorted for you. Thanks and best regards, Chantelle

Jennifer Flynn 3 years ago

Negative experience: My husband and I visited your shop on Monday morning to enquire about a business class trip to the UK. The woman at the desk was extremely rude, and said she could do nothing for us as my husband didn’t have his passport with him, and all the agents were busy. This was certainly not the reception we expected from a travel agent. Her manner was shocking. Fortunately I called the You travel shop in Tauranga CBD, and spoke to a lovely agent (Marie). The reception and customer service at You travel, Tauranga CBD, was exceptional in comparison to our experience at You travel, Bethlehem.

YOU Travel Bethlehem

Thanks for also contacting us directly about this matter. As per our conversations on Messenger, we have worked through this unfortunate and difficult experience together. We wish you all the best in your travels.

lindsay beck 3 years ago

Fantastic experience: Kay is excellent to deal with.

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YOU Travel Bethlehem

Thanks for the wonderful review Lindsay

Margaux Anderson 3 years ago

Fantastic experience: Best service ever!! We had a family emergency which required us to travel to the UK at very short notice whilst Auckland was in level 3 lockdown. Kay was fantastic at arranging our travel and helping us get all the negative tests and locator forms organised as well as last minute ticket upgrades etc. Excellent communication along the way and also helped us secure MIQ, I cannot recommend Kay and her team enough. Thank you so much Kay for all your help, we’re so very grateful. Sparks family

YOU Travel Bethlehem

You are very welcome Margaux. We pride ourselves on going the extra mile, and in these hugely stressful times, our expertise and skills to find the perfect solution quickly for you, is one of our strengths.

Gail Farquhar 4 years ago

Fantastic experience: Excellent helpful staff and very knowledgeable

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YOU Travel Bethlehem

Thank you Gail .. we have a great team :)

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Tony & Sharyn Burns 4 years ago

Fantastic experience: Exemplary service from Patti and the team securing refunds over Covid crises. Have used their services several times and reccomend them highly for travel and accommodation perfection.

Kerrie Taylor 5 years ago

Fantastic experience: Great service by Lisa over the past few years. Highly recommended. We only deal with Lisa Scott. Lovely lady.

jeremy turner 6 years ago

Fantastic experience: Thanks Sandra, as usual a great service with all bases professionally covered. Even managed to get a lower price than originally quoted. Highly recommended.

Chloe And The 7 years ago

Fantastic experience: Best service ever! Better prices than we could have booked online, outstanding recommendations on when to go, what to do and where to stay. As a client of over 15 years, they have always delivered. Can highly recommend to everyone as they are the best in town!

Marie R 7 years ago

Fantastic experience: Patti is a wonder, and will work out everything to have the holiday of you dreams!

Heather Wylie 7 years ago

Fantastic experience: Planning a trip, big or small , wanting a great Travel Consultant, look no further, Sandra Rasmussen and the team at You Travel, Bethlehem. Sandra is amazing, nothing is too much trouble, she has fantastic suggestions and her attention to detail is second to none, the result, a wonderful hassle free trip of a lifetime. You have the confidence that when you get on the plane, everything will fall into place, so just sit back and enjoy. So if you are contemplating the magical trip away, contact Sandra today and you will have no regrets whatsoever.

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